I lived at a UDR property for two years. My experience with the UDR management company has been beyond ridiculous, and I want to make sure that any future renter is aware of the insanity they are potentially coming in to.
If you want to be treated with respect and dignity as a tenant and deal with a capable and polite management company, than a UDR property is not the place for you. For the amount of rent (and random other fees) that the tenants pay, you would expect management to at least be somewhat competent.
The bottom line is that the level of incompetency of the UDR staff is just astounding. They will treat you terribly and charge you ridiculous, unwarranted fees without letting you know. If there is a reason to charge you money (even if it is unethical and possibly illegal) UDR will charge it.