I moved into my town-home in Dec .2016. My experience so far has been good. Office staff is excellent and the maintenance is great as well. They come out in a timely manner to fix things. The only thing that bothers me is the trash that is left outside of the dumpsters. I do think that the maintenance should go through it to see if there is any information that they can find out who these people are and violate the ones that are doing it.
After I had moved in I heard about some of the violence that happened in this neighborhood. But I just moved from Cleveland, Ohio and there is crime everyday. So on that note crime can happen anywhere you live. The office staff cannot control crime only the police can. Home is what you make of it!