Review History for anonymous

Grafton Station Apartments


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anonymous

Resident 2015 - 2017

2/28/2017

Prior to this week, I would have rated safety a lot higher. However, a resident was robbed at gunpoint IN THE NEIGHBORHOOD while walking home from the gym. We have new management and he reported it to them. They said they would send everyone an email to alert them, but they did not. This happened on President's day at 7:30pm (2/20/17) The following Thursday (2/23) the news came out to do a story on the robbery. Management came out to question their presence. On Friday (2/24), we all received a newsletter about Monday's robbery. If the news truck never came, we would have never known. In the letter we were reminded that our personal safety is our own responsibility and that of law enforcement. I am disappointed that my increase in rent does not afford new flood lights in dimly lit areas where the man was robbed. The letter stated it happened upon him entering the neighborhood, but it actually happened IN the neighborhood, by the trash cans and playground... Management was pretty decent my entire time here, until this new one. Your rent will go up when you sign on to do an additional year. We received a $30 increase. So you basically get punished for staying longer than a year. New residents will come in at the introductory price you paid when you first signed on. The location is good with restaurants, Roses and Food Lion in front of the complex. The high school zone is Grafton, which is a good school. Maintenance is great. Alan is awesome. My apartment has mold in the window sills and in the bedroom closet. The 3rd floor residents should be asked to remember that people live under them. Floors are thin. You can hear everything. Do NOT choose apartments A,D,F,G,I or L. The stairs are on your bedroom wall and you will hear everyone stomping up and down the stairs at all times of the day and night. Maybe management ought to put a sign up in the stairwells reminding residents to be considerate of their neighbors?? Overall, if you are not worried about which high school your child would attend, I would suggest finding a newer apartment complex for these ridiculous charges. Especially in light of new management since they find it okay to hide pertinent information that concerns your safety and they feel no responsibility to do anything, even though there are things they could do to improve the neighborhood with that extra $30. No need for new management to respond by asking me to contact them. I won't. How about you do your job? Our safety should matter.
    Manager

    3/2/2017

    Grafton Station Apartments
    I would like to thank you for your feedback. I apologize that your experience here at Grafton Station has not lived up to your expectation. We want to assure you that our resident's safety is top priority. We work hard to make sure our community and staff meet all of our residents expectations. Any concerns or incidents brought to managements attention are taken into consideration and addressed. I invite you to come into the rental office so we may address your concerns.. We appreciate you as a tenant and thank you for your feedback.

    Review 110 out of 188

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    Grafton Station Apartments

    March 2024

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