My son rented an apartment while going to college and we had a horrible experience trying to get a partial refund... I was screamed and yelled at by the property manager when I tried to explain to him the pictures he was viewing were not associated with the apartment that we rented. My suggestion is NOT to rent from them. If you HAVE to rent from this property management facility, document all flaws and take pictures of everything...from the stains in the bathroom to the dirty window sills....also have the apartment manager sign the documents as you are walked through the apartment for final inspection.