Review History for anonymous

BluWater


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anonymous

Resident 2011

12/30/2011

Manager Refuses To Stop Noisy Neighbors

One of my neighbors slams their door on a regular basis (every time they enter or leave their apartment). I have talked to them numerous times and they said that they weren't the ones making the noise. I have complained to the manager numerous times about it and they say that there is nothing they can do about it. Last night the neighbor pounded on my door at 2:30 AM and woke me up as their latest escalation of the situation. Do not move here. The manager is weak and will not solve noise problems. I had a problem a few months ago with a neighbor in another building outside my bedroom window. I reported it to the manager on Monday and their only solution was to have me wait until it happened again and call security. I had to argue with the manager to get them to call the residents directly. The manager doesn't want to deal with any problems personally. The maintenance and security is contracted out and you are always two steps from dealing with someone directly.
    Manager

    3/1/2024

    BluWater
    We hope this message finds you well. We wanted to reach out to you as we have recently taken over the management of the property. We understand that your previous experience may not have been as positive as we would have liked, and we sincerely apologize for any shortcomings. However, we are thrilled to inform you that we have made significant improvements to the property and have a new amazing staff on board. We would love to invite you to come out and take a tour of our newly renovated property and experience the exceptional service provided by our new team. Your feedback is valuable to us, and we would be honored to have the opportunity to make it right and offer you a second chance to experience our hospitality. Please let us know if you would be interested in visiting us again. We are eager to welcome you back and create a memorable experience for you. Warm regards, Bluwater Team

    Review 23 out of 64

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