Ratings & Prices for Avana Star Lake, Federal Way, WA

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	3.6
Safety	2.7
Office Staff	3
Maintenance	2.7
Neighborhood	4
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	50

Manager's Review Engagement

Percentage of reviews responded to	80%

Manager's Review Reply Time

Average time to respond to reviews	15.64 days

Ratings & Reviews (374 Reviews)

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Verified Resident 879320 • vrp • 2020 - 2021

03/05/2021

When I moved the apartment wasnt finished . They finished it recently and they didnt fix the mold problem when I first moved there. Good location but still not that safe , the doors are always open to enter the community. And when you call it… See More

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[email protected] • Resident • 2020 - 2021

03/01/2021

Avana Star Lake is an outstanding community to choose when searching for your next home and a great place for families and their children to live. Avana's community grounds are safe and well groomed and the units here at Avana Star Lake are unique, roomy, and… See More

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Verified Resident 876173 • vrp • 2017 - 2020

02/26/2021

Real life experience from greystar community: Security is a joke. The mail not being delivered normally to the residence was beyond frustrating. The garbage & recycle systems are lacking & the property looks messy most days. The transition of management was less than smooth. The communication… See More

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Verified Resident 875944 • vrp • 2020

02/25/2021

When my gf and I first moved in back in July '20 we were elated to move into such an affordable place with a huge kitchen ( she LOVES to cook). The first month or so was ok, but then we started noticing all the car… See More

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Verified Resident 875716 • vrp • 2017 - 2020

02/24/2021

Brief review: do not live here, avoid at all cost. Could not give zero stars. Once went almost a week without power. Once went almost a week with standing grey water in the kitchen sink. Three years and cant get closet doors (never had them) drug… See More

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Verified Resident • vrp • 2015 - 2020

02/21/2021

Replace your office staff with people who actually care to help. I've always been patient when they continue to tell me they will return a call or help with an issue but I have to be the one who always calls back multuple times before someone… See More

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Avana Star Lake Manager

02/25/2021

Verified Resident 874662, we're disappointed to hear of the negative experience you had at our location. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (253) 839-6504 or by email at [email protected] so we can work towards a resolution. We look forward to hearing from you. Thank you again for providing a review of your recent experience.

Verified Resident • vrp • 2020

02/18/2021

Inconvenience at its finest. I should've rented a house. Thought apt living was so expensive due to convenience, I was wrong. Management was bad before, and I am patiently waiting for it to get better with new Management. It has yet to improve See More

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Avana Star Lake Manager

02/25/2021

Verified Resident 874001, thank you for bringing this matter to our attention. We regret that you have had negative experiences with previous management. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon!

Verified Resident • vrp • 2019 - 2020

02/09/2021

I love my experience at avana at Star Lake the staff here is outstanding,especially Woody!!! The location is excellent the parking is very good the commute back and forth to work also very good the distance to the freeway is very good the distance to the… See More

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Avana Star Lake Manager

02/25/2021

Hi Verified Resident 871581, thank you so much for your positive comments about Avana Star Lake and Woody! We appreciate you taking the time to provide your feedback, have a great day!

Verified Resident • vrp • 2018 - 2020

02/08/2021

Improvement is needed with the apartment complex, not often are needs able to be meet, & staff arent always friendly or professional. Overall is decent to live but waiting for maintenance is another battle.

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Avana Star Lake Manager

02/25/2021

Hi Verified Resident 871021, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with overall staff and maintenance efficiency at your community. As a newly managed Greystar community we hope to be able to earn your respect and gratitude for cleaning up our customer service standards overall in the next few months. Please feel free to reach out to us at (253) 839-6504 or [email protected] so we may identify ways to improve your experience and your community. Thank you again for providing great feedback!

Verified Resident • vrp • 2017 - 2020

02/07/2021

Even before covid-19, I believe the amenities were not contantly being cleaned especially laundry rooms. The trash and recyling has improved a lot compared to 2018,2019. Leasing office was generous to offer residents free food boxes last year which was amazing that other residents took advantage… See More

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Avana Star Lake Manager

02/25/2021

Verified Resident 870832, thank you for your kind review; we are happy to pass along your comments to the new team here at Avana Star Lake! We look forward to making some improvements to the amenity spaces and having them re-open for use within the next few months. We would love to hear any additional suggestions for events and or services we can provide to you and your neighbors, feel free to reach out at any time to [email protected] or by phone at 253-839-6504. Thank you for your review, have a great day!

Verified Resident 809536 • vrp • 2020

Updated Review

01/29/2021

Overall Ive enjoyed my apartment. Easy access to the freeway is huge and the apartment office staff have always been helpful. I like being able to pay most of my utilities and rent on line. Ive only had one maintenance issue and it was resolved quickly.… See More

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Previous Review

· 09/10/2020

Verified Resident 866208 • vrp • 2020

01/23/2021

Wait until everything is settled, payment balances and receiving mail is too iffy right now My experience will be positive once the locker issue and balance issues are resolved The apartments and location are really good but communication being ignored especially when I'm just moving in… See More

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Verified Resident 865588 • vrp • 2017 - 2020

01/21/2021

With the current state of problems with the maintenance and weak leasing office/management I would not recommend it to anyone else. If things change quickly, then I suppose it would be a good place to live.

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Verified Resident 670853 • vrp • 2020

01/20/2021

Very poor quality of service. Leasing office hardly answers calls. You have to goto office and knock on door. Online portal is not set up to pay utilities bill. Its been more than a month mailbox is not being fixed by the management. USPS mentioned management… See More

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Resident • 2020

12/31/2020

have had my vehicle broken into twice in the last 8 months and on 12/27/20 Sunday night my jeep was stolen from the "gated community" i called and talked to a rep for the rental management company the next day requesting to see video or even… See More

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Verified Resident 849231 • vrp • 2020

12/02/2020

Great location. Entry gate is either always open or people enter through the exit gate. This should be more secure. I really wish the staff all didn't seem as though they were being bothered when spoken to. See More

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Avana Star Lake Manager

12/04/2020

We appreciate your review, and it is great to know that our location is convenient for you. Thank you for sharing your observations about the gate and our service. We take your satisfaction seriously, and we welcome you to connect with us at [email protected] to discuss your thoughts further.

Verified Resident 848252 • vrp • 2020

11/30/2020

Moving in was easy, its a big place so Im sure the staff is very busy which means its difficult to always get a call or email back. Either way the application process was easy to follow along with. Being here is very nice, no one… See More

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Avana Star Lake Manager

12/02/2020

Welcome to the community! We are pleased to hear you had an easy move-in and appreciate the proximity of the trash receptacles. We have made note of your feedback about our responsiveness, and we're working to determine how we might improve. Thank you for sharing.

Verified Resident 517739 • vrp • 2017 - 2020

11/27/2020

Club Palisades has been good to me. I have been a Resident since 2017. I do plan to Renew my Lease. It is very Safe and quiet. The Staff have been very Professional as well. The Leasing Office Staff are always very Courteous even when they… See More

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Avana Star Lake Manager

12/01/2020

Thank you for being a loyal resident, Darrell! We are delighted to hear that our team has been so kind and helpful to you. It is our pleasure to assist you anytime.

Verified Resident 843071 • vrp • 2020

11/13/2020

Things in our unit were supposed to be all renovated, but light fixtures dont work(fire place light and one if the bathroom lights is broken) closet doors are hard to move. And the screen door is completely trashed.

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Avana Star Lake Manager

11/17/2020

Welcome to the community, and thank you for sharing your concerns with us. We want your home to be enjoyable for you, so we would like to address any maintenance issues in your home. Please connect with us at [email protected] when you have a moment. Thank you.

Verified Resident 837421 • vrp • 2020

10/29/2020

Was towed on my very FIRST night of living here over a misunderstanding. $450 later I was told that an admin fee was needed from the leasing team. Which is fine I understand that fees need to be paid to our leasing team but when I… See More

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Avana Star Lake Manager

10/30/2020

We appreciate your feedback, and it is good to know that your living experience has been generally positive. However, we are sorry to hear that you were displeased with our team's response to your concerns about a parking misunderstanding and fees. We assure you that your satisfaction is very important to us, and we would like to speak with you at [email protected] Thank you for reaching out.

Verified Resident 834848 • vrp • 2020

10/21/2020

The apartment is Ok but is a headache deal with the lady's on the office is a nightmare every time I have to talk in the office I wish I can at least do it over the phone but they never answered this is my first… See More

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Avana Star Lake Manager

10/28/2020

We appreciate your review, and it is wonderful to hear you are satisfied with your home. However, we want you to feel comfortable approaching our team for assistance, and we regret to learn that you have gotten any other impression. Please contact our Customer Experience Team at [email protected] when you have time to share more details about your interactions with our team. Thank you.

Verified Resident 827521 • vrp • 2020

10/03/2020

I moved in on September 1st 2020. I have been here for a month, I love it and living alone is great! my only issues are the spiders but there are spiders everywhere in this state so really cant get rid of them! overall great apartment… See More

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Avana Star Lake Manager

10/06/2020

Welcome! We are thrilled to hear that you have enjoyed your first month in your home. If we can assist you with your concern about spiders, please feel free to contact us at [email protected] Thank you.

Verified Resident 827399 • vrp • 2017 - 2020

10/03/2020

Its been a rough ride. Apartment not properly cleaned & repaired before our initial move-in date, we pay $50 for a key fob to get in the main gate at the apartments but the gates are always opened anyways and the one time they want to… See More

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Avana Star Lake Manager

10/10/2020

We appreciate your review. However, we are disappointed to learn that you are dissatisfied because of issues with parking, cleanliness, and maintenance. We would like an opportunity to discuss your observations in depth so we can take action to uplift your experience. When you have a moment, please contact us at [email protected] Thank you.

Verified Resident 827055 • vrp • 2019 - 2020

10/02/2020

It is nice , but parking spaces are mostly taken up by vehicles not assigned to apartments and loud noises late at night around 12Am to 3Am from neighbors revving their engines and yelling loudly at night

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Avana Star Lake Manager

10/06/2020

Thank you for letting us know that you are generally satisfied with our community. We are sorry to hear that parking and noise have disrupted your peace at home, and we would like to speak with you to determine our best solution. At your convenience, please contact us at [email protected] We look forward to speaking with you.

Verified Resident 824287 • vrp • 2020

09/28/2020

Move in was easy, and I like the location a lot. The walls appear to be a little thin, and every time someone flushes, showers or has their fan on, I hear it. Other than that, which probably cannot he helped, I cannot complain. Aside from… See More

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Avana Star Lake Manager

09/30/2020

It is fantastic to hear that your move-in was a seamless, stress-free process and you enjoy our convenient location close to activities you enjoy. Still, we want your entire experience to be satisfying and noted your concerns about noise and parking. Please feel free to reach out any time we can be of service.

•

Updated Review

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Manager

Features & Amenities

Laundry

Electric Dryers
In-Unit Washer
Laundry On-Site

Parking

Carport
Covered Parking
Garage

General

All New Appliances
BBQ and Picnic Area
Balcony or Patio
Business Center
Carpet
Ceiling Fan
Clubhouse
DishWasher
Electric Range
Fireplace
Fitness Center
Freeway Access
Garbage Disposal
Gated Access
Heat
Microwave
On-Site Maintenance
On-site Courtesy Officer
Package Receiving Service
Plank Flooring
Playground
Pool
Premium Countertops
Private Movie Theater
Recreation Room
Recycling Program
Refrigerator
Renovated
Spa
Storage Space
Updated Lighting Features Available
Window Coverings

Pets

Dogs Allowed
Restrictions: Breed Restrictions: Pit Bull/Staffordshire Terriers, Presa Canarios, Rottweilers, Akitas, Doberman Pinschers, Malamutes, Chows, Wolf-Hybrids or any mix of the previously mentioned breeds.
Pet Limit: 2
Cats Allowed
Pet Limit: 2

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$1,167 - $1,751
SQ. FT.
584
Available
Avail.
5 Units
Model
A1

View Floor Plan

Price
Price
$1,238 - $1,978
SQ. FT.
640
Available
Avail.
5 Units
Model
A2

View Floor Plan

Price
Price
$1,326 - $1,866
SQ. FT.
584
Available
Avail.
N/A
Model
A1R

View Floor Plan

Price
Price
$1,358 - $2,038
SQ. FT.
640
Available
Avail.
5 Units
Model
A2R

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
Price
$1,333 - $1,786
SQ. FT.
788
Available
Avail.
N/A
Model
B1

View Floor Plan

Price
Price
$1,482 - $2,061
SQ. FT.
912
Available
Avail.
2 Units
Model
B3

View Floor Plan

Price
Price
$1,517 - $2,275
SQ. FT.
866
Available
Avail.
4 Units
Model
B2

View Floor Plan

Price
Price
$1,520 - $2,154
SQ. FT.
912
Available
Avail.
3 Units
Model
B3R

View Floor Plan

Price
Price
$1,560 - $1,860
SQ. FT.
866
Available
Avail.
N/A
Model
B2R

View Floor Plan

Price
Price
$1,606 - $2,141
SQ. FT.
788
Available
Avail.
1 Units
Model
B1R

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
$1,631 - $2,397
SQ. FT.
970
Available
Avail.
2 Units
Model
B4

View Floor Plan

Price
Price
$1,848 - $2,550
SQ. FT.
970
Available
Avail.
1 Units
Model
B4R

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
$1,699 - $2,359
SQ. FT.
1,221
Available
Avail.
N/A
Model
C2

View Floor Plan

Price
Price
$1,893 - $2,880
SQ. FT.
1,037
Available
Avail.
1 Units
Model
C1

View Floor Plan

Price
Price
$1,996 - $2,296
SQ. FT.
1,037
Available
Avail.
N/A
Model
C1R

View Floor Plan

Price
Price
$2,038 - $2,811
SQ. FT.
1,221
Available
Avail.
1 Units
Model
C2R

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Come to Club Palisades for luxury. Come home to the apartment of your dreams and apply for a spot at Club Palisades. This community of apartments in Federal Way, WA offers a selection of one, two, and three-bedroom floor plans with spacious layouts, stylish interiors, and a convenient location that’s too good to ignore. We’re located just 20 miles south of Seattle, right next to the bay. As a resident, you’ll have fast access to I-5 and the Pacific Highway, helping you save time during your commute into the city. Fall in love with your new life in the Seattle area and apply for one of these Federal Way apartments today! Life at Club Palisades is full of luxury and convenience. Sign up today and you can enjoy an exclusive amenity package, featuring an indoor and outdoor swimming pool, onsite fitness center, spa area, and a private movie theater. Treat yourself to something special and take a tour of our apartments. Federal Way’s community awaits you today!

Office Hours

Sunday: 10:00 AM - 04:00 PM
Monday - Friday: 09:00 AM - 05:00 PM
Saturday: 10:00 AM - 04:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Avana Star Lake?
The community is rated 2.7/5 stars, which is considered having moderate noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Avana Star Lake?
The community is rated 3.6/5 stars, signifying much satisfaction on average.

How safe is Avana Star Lake?
The community is rated 2.7/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood
The community is rated 4/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 2.7/5 stars, which is considered being moderately effective on average.

How often does management engage with reviews?
Managers have responded to 80% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 15.64 days to their community reviews in the past year.

Who manages Avana Star Lake?
Greystar

What is the pet policy at Avana Star Lake?
Dogs Allowed
Restrictions: Breed Restrictions: Pit Bull/Staffordshire Terriers, Presa Canarios, Rottweilers, Akitas, Doberman Pinschers, Malamutes, Chows, Wolf-Hybrids or any mix of the previously mentioned breeds.
Pet Limit: 2
Cats Allowed
Pet Limit: 2

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths