The Retreat at Maple Hills Apartments

1901 SW 320th Street, Federal Way, WA 98023
  • B2: 6 Weeks Free Rent for New Move-Ins
  • A1: 6 Weeks Free Rent for New Move-Ins
  • B1: 6 Weeks Free Rent for New Move-Ins
  • C1: 6 Weeks Free Rent for New Move-Ins
  • C2: 6 Weeks Free Rent for New Move-Ins

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The Retreat at Maple Hills Apartments

1901 SW 320th Street

Federal Way, WA 98023

 
 
 
 
 
 

ApartmentRatings Property Breakdown

OVERALL SCORE
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4.5National IndexSatisFacts
This property uses satisfacts surveys to get feedback from residents
(Range is 0 - 5)About SatisFacts
N/A
Pre-Renewal
Before residents renew their lease, we get their feedback.
4.7
Move-in
How residents felt about their move-in experience.
N/A
Unclosed Prospects
What prospective renters had to say about their visit.
4.4
Work Order
Our team's performance in responding to service requests.
64%RECOMMENDED
THIS PROPERTY
VS
53%CITY AVERAGE

Ratings & Reviews

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The Retreat at Maple Hills Apartments Manager

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Verified Resident 713752 2014 - 2019 Not Recommended
Reviewed 11/04/2019
Before this new management, this property was complete garbage. They have done alot to clean up the outside but the inside of the apartment is what needs to be addressed. Mold, mildew, rust, very little and old insulation (from 1980). Cost of apartment is beyond realistic… See More
The Retreat at Maple Hills Apartments Manager11/06/2019

Thank you for taking the time to voice your concerns. Our team is disappointed to learn that you feel our grounds have left a bit to be desired. We sincerely apologize for letting you down in any way so we invite you to contact us via [email protected] so we can send our maintenance team out. We look forward to connecting.

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Verified Resident 708607 2019 Recommended
Reviewed 10/21/2019
The apartment was not fully ready for me to move in when I arrived and has yet to be fixed since I have moved in. This is the 4th week now. The person I signed my lease was great but I do not like the other… See More
The Retreat at Maple Hills Apartments Manager10/21/2019

Thank you for taking the time to review our community. Our team is sorry that your apartment was not fully ready for move-in when you arrived and we take full responsibility for this oversight! We plan to utilize this review to ensure that this never happens again. Please feel free to stop by our office to discuss this further.

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Verified Resident 705075 2019 Recommended
Reviewed 10/09/2019
Management has been wonderful. Especially Monique. She always responds promptly and has been extremely helpful with my move in process. She was available outside of a time she didn't have to be and that goes a long way!
The Retreat at Maple Hills Apartments Manager10/10/2019

Thank you for the high rating of Retreat at Maple Hill! Our team is proud to know that you are impressed with our service. We're glad that Monique was instrumental in providing you with a swift move-in transition, too. Thank you for choosing our community as your home.

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Verified Resident 701277 2019 Recommended
Reviewed 09/30/2019
The staff was so warm and inviting. They were willing to work with me since I am a senior citizen and need a cane for assistance! The security here is fabulous. The community is quiet even with all the kids and dogs!!?? See More
The Retreat at Maple Hills Apartments Manager10/01/2019

Thank you for the wonderful review! We are overjoyed to hear that you continue to experience excellent service here at Retreat at Maple Hill. We look forward to keeping up the good work as we are so happy to have you here.

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Verified Resident 697022 2019 Recommended
Reviewed 09/18/2019
I just moved in, but so far I have been very impressed with the staff at Retreat at Maple Hill. Monique in the leasing office was very professional & handled all issues I had with move in. She was one of the biggest reasons I chose… See More
The Retreat at Maple Hills Apartments Manager09/19/2019

Thank you for the fantastic review of Retreat at Maple Hill! Our team is delighted to know that you had a smooth and easy move-in transition. Thank you for highlighting Monique's dedication, too, because she is an all-star in our office. We're glad that she was instrumental in your choice to reside at our community! It's awesome to know that we fixed your maintenance issue promptly, as well. Our team is grateful to have you here!

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Verified Resident 695839 2019 Recommended
Reviewed 09/16/2019
I have been living here at The retreat at maplehill since September, I haven't really had any issues except people parking in my covered space but that was resolved. Monique McDaniels has been very helpful since day one even when I had to change my move… See More
The Retreat at Maple Hills Apartments Manager09/17/2019

Thank you for the high rating of Retreat at Maple Hill! Our team is overjoyed to learn that Monique was helpful in finding you a floor plan to meet your needs. We are so excited that you chose our community to call your home! We look forward to having you as a happy resident for many years to come.

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Verified Resident 688651 2018 - 2019 Recommended
Reviewed 09/02/2019
This is the 2nd company to take over since we've moved in. Monique and Kylie are always nice, spunky, professional, and do their best to resolve all issues. Maintenance team is short staffed; dont always fix the problems right the first time. See More
The Retreat at Maple Hills Apartments Manager09/05/2019

Thank you for taking the time to rate our community. We appreciate this valuable insight into the resident experience and apologize for letting you down. Our team wants to assure that it was not our intention to inconvenience you in any way, but we understand your frustration. Please visit our office so we may discuss this further!

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Verified Resident 686193 2003 - 2019 Recommended
Reviewed 08/27/2019
The 2BR-1BA apartment is roomy, on ground floor so accessible,, has nice view of woods in back and is next door to laundry room. Between parking & door the landscape is open and safe. Management response to maintenance issues is quick and well-done. Improvements should include… See More
The Retreat at Maple Hills Apartments Manager08/28/2019

Hi there! Thank you for the detailed review of the Retreat at Maple Hill. Our team is glad that you are finding your floor plan to be convenient and spacious. We appreciate your compliment of our maintenance team's efficient service, as well. Our team is grateful for your insight into the resident experience and we plan to discuss your feedback with the team.

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Verified Resident 684975 2019 Recommended
Reviewed 08/24/2019
I got to be honest i am not use to apartment living i can hear every move my upstairs neighbors make any hour especially 3 and 4 in the morning wakes me up every time but they try to keep it green and clean i love… See More
The Retreat at Maple Hills Apartments Manager08/28/2019

Thank you for taking the time to review our community. Our team appreciates this valuable insight into the resident experience so we are glad that you took the time to share your thoughts! Our team is sorry about the disruptive occurrences that you have been experiencing. We would like to learn more about this so we urge you to stop by our office when you have a chance! Take care.

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Verified Resident 683310 2019 Recommended
Reviewed 08/20/2019
So far it has been great. My only complaint is that the black garbage cans are not taken into apartments after garbage has been picked up and garbage is put into the cans without being placed in a bag and left outside all day. I don't… See More
The Retreat at Maple Hills Apartments Manager08/22/2019

Thank you for the high rating of Retreat at Maple Hill! Our team appreciates your insight into the resident experience and we're happy to know that you are impressed with us. If there is anything else that we can do for you, please visit our office. Take care!

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Verified Resident 677444 2019 Recommended
Reviewed 08/12/2019
Everything was wonderful. The neighbors are very nice and helpful. The management staff awesome! I feel that I will enjoy my new home here at the retreat at Maple Hills. The Landscaping is very enjoyable and apartments are affordable.
The Retreat at Maple Hills Apartments Manager08/13/2019

Thank you for the 5-star review of Retreat at Maple Hill! Our team is happy to know that you are finding your neighbors to be friendly and our team to be helpful! We are quite proud of the welcoming and beautiful community that we've cultivated around here, so we feel lucky to have this recognition. We plan to keep up the great work! Thank you for choosing Retreat at Maple Hill.

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Verified Resident 676071 2019 Recommended
Reviewed 08/08/2019
Community is friendly, mostly quiet. Some neighbors can be a pain but we all can be. Parking is out of the question after 5pm. Highly suggest paying for a parking spot (reasonable prices) leasing staff is great if you can work with Monique definitely do it.… See More
The Retreat at Maple Hills Apartments Manager08/12/2019

Thank you for telling us about your experience in Retreat at Maple Hills! Our team is pleased to read that you are impressed with our service and our friendly ambiance! We appreciate your residency and look forward to providing you with quality service for many years to come.

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Verified Resident 659687 2018 - 2019 Not Recommended
Reviewed 07/02/2019
This has been one of the worst if not the worst communities that I have ever lived in. It is Mainly due to the Property Management company change and how little they actually care about their residents.
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Verified Resident 657549 2019 Recommended
Reviewed 06/27/2019
It has been very peaceful so far I'm close to a lot stores and grocery stores parking is a challenge but you can get permanent parking spots only for $40 a month I'm happy I found this place it is very cozy and the community is… See More
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Verified Resident 656543 2019 Recommended
Reviewed 06/24/2019
I would rate my experience at 9 out of 10. Property Management staff Monique was amazing from the beginning to the end when I signed my agreement. The Apartment itself needed an upgrade and a few repairs so if you're a nitpicker, be patient & kindly… See More
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Verified Resident 653599 2015 - 2019 Not Recommended
Reviewed 06/17/2019
In 4 years, we have had 4 management companies. Security is terrible. This new management is actually making improvements but lots of car break ins still, non working cars and expired tabs sitting, even after alerting the office, and trash overflows as the tenants don't understand… See More
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Verified Resident 653614 2017 - 2019 Not Recommended
Reviewed 06/17/2019
I've worked in Multi-Family luxury apartments for over 28 years and when we moved on site it stated Luxury but there have been numerous issues that's makes me reconsider the advertising. People like it here, I have my reservations and concerns of issues Management enforces, condones… See More
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Resident 2018 Not Recommended
Reviewed 07/02/2018
This place is absolutely horrible! The city needs to come and shut it down. My apartment has mold problems, water damage, floors that feel like you are going to fall through them. A serious garbage problem....garbage stays all over the place, and no security alll with… See More
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Resident 2018 Not Recommended
Reviewed 05/24/2018
Horrible experience. 0 stars, Leasing Staff provides a mirage of customer service until they have you locked into a lease and are not helpful in time of need. Unit was over priced and poorly maintained, leaks, mold, never ending repairs, broken dishwasher, leaking ac unit, holes… See More
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Resident 2014 - 2017 Not Recommended
Reviewed 04/21/2017
Hoping this info helps future tenants. 1. Mold 2. Ants 3. No privacy - You hear EVERYTHING about your neighbors ALL NIGHT 4. No parking past 6pm 5. Rats See More
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Resident 2015 - 2017 Not Recommended
Reviewed 03/07/2017
Laundry room is trashed, your dog's will get fleas every month, dog park is never cleaned, dog garbage is never empty unless told. You can't use the hot tub after office hours or sauna. Dog park fence has had a hole in it for about a… See More
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banditxp • Resident 2016 - 2017 Not Recommended
Reviewed 02/19/2017
Starting to lose my patience with this apartment complex. Things that needed fixing/replacing DAY1 -stove -refrigerator -dishwasher -patio light (was just a bulb dangling) -two kitchen drawers (one missing one broken) -HVAC fan rattling -patio sliding door sticking badly -shower doors sticking badly -tub stopper switch… See More
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Resident 2015 - 2016 Not Recommended
Reviewed 11/18/2016
I've lived here for a year. The person that got us in here is Ashley, very nice, but the other staff that I tried to get help with, especially the old lady was rude in person and over the phone. When shown the place it was… See More
The Retreat at Maple Hills Apartments Manager12/27/2016

Hello, Thank you for your review and apologize for your nephews experience when he came to visit. We have taken over the community in November and have heard the issues and are addressing them now. We do have a courtesy patrol that comes frequently throughout the night, and we just increased their time here a well. They report any suspicious activity directly to the leasing office and we follow up daily. If you have any time we'd love to hear from you and any other concerns you might have. Come visit us here in the office!

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Aliciastreator • Resident 2015 - 2016 Recommended
Reviewed 05/26/2016
I've lived here for a year and I absolutely love the staff Ashley and Jolene are amazing because of them I decided to stay another year! I like how spacious the apartments are and all the amenities they have!
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Resident 2014 - 2015 Not Recommended
Reviewed 08/05/2015
I unfortunately have been in these apartments a year and a half and I regret moving here. Everything like my cabinets are falling apart. I have gnats real bad and management claims they don't have a key to my apartment so they can't spray. I keep… See More
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Features & Amenities

Laundry

  • In-Unit Washer and Dryer
  • Laundry On-Site

Parking

  • Covered Parking

General

  • Additional Storage
  • Air Conditioning
  • Balcony or Patio
  • Bridge Credit Plus
  • Bridge Resident Club
  • Business Center
  • Clubhouse
  • DishWasher
  • Disposal
  • Dog Park
  • Faux Wood Floors
  • Fitness Center
  • Granite Finish Formica Countertops Available
  • Modern Color Schemes Available
  • New 2" and Vertical Blinds
  • New Carpets
  • Online Payments Accepted
  • Package Receiving Service
  • Pet Friendly Community with Breed Restrictions
  • Playground
  • Pool
  • Premium Hardware and Lighting
  • Premium Interior Paint
  • Soccer Field
  • Spa
  • Stainless Steel Appliances
  • Vaulted Ceilings
  • Walk In Closets
  • White Cabinetry
  • Woodburning Fireplace

Pets

  • Cats Allowed
    Rent: $25
  • Dogs Allowed
    Rent: $25
    Restrictions: following breed or mixed breed: Akita, Alaskan Malamute, Chow, Doberman Pinscher, German Shepherd, Great Dane, Husky, Pit Bull Terriers*, Rottweiler, Saint Bernard and Wolf Dog Hybrids.* (including all Pit Bull breeds - American Pit Bull Terriers, American or Irish Staffordshire Terriers, Bull Terriers, Pit Bulls, American Bull Dogs, and Presa Canario.) We reserve the right to add additional restricted breeds at any time.

Floor Plans & Pricing

MOVE-IN SPECIAL:

  • B2: 6 Weeks Free Rent for New Move-Ins
  • A1: 6 Weeks Free Rent for New Move-Ins
  • B1: 6 Weeks Free Rent for New Move-Ins
  • C1: 6 Weeks Free Rent for New Move-Ins
  • C2: 6 Weeks Free Rent for New Move-Ins

1 Bedrooms, 1 Bathroom

  • Price

    $1,171 - $2,535

  • SQ. FT.

    750

  • Available
    Avail.

    3 Units

  • Model

    A1

2 Bedrooms, 1 Bathroom

  • Price

    $1,277 - $2,915

  • SQ. FT.

    850

  • Available
    Avail.

    3 Units

  • Model

    B1

2 Bedrooms, 2 Bathrooms

  • Price

    $1,446 - $3,092

  • SQ. FT.

    1,000

  • Available
    Avail.

    3 Units

  • Model

    B2

3 Bedrooms, 2 Bathrooms

  • Price

    N/A

  • SQ. FT.

    1,500

  • Available
    Avail.

    N/A

  • Model

    C2

  • Price

    $1,720 - $3,422

  • SQ. FT.

    1,200

  • Available
    Avail.

    1 Units

  • Model

    C1

Disclaimer: Special, prices and availabilities subject to change.

Leasing

Some take to big crowds in small places. But not you. Kick up your feet in up to 1,500 square feet at our Federal Way apartments. Entertain or wind down in our stylish social lounge, and stretch your legs strolling the grounds through small hills, tall trees and open space. Tuck away from the big city buzz with easy access to Tacoma, Seattle and major shopping centers. Here at The Retreat at Maple Hill Apartments, you get more room to live.

Management Company: Bridge Property Management

Office Hours Open Now!

  • Sunday: Closed
  • Monday: 10:00 AM - 06:00 PM
  • Tuesday: 09:00 AM - 06:00 PM
  • Wednesday: 10:00 AM - 06:00 PM
  • Thursday: 09:00 AM - 06:00 PM
  • Friday: 10:00 AM - 06:00 PM
  • Saturday: 10:00 AM - 05:00 PM

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The Retreat at Maple Hills Apartments is a 750 - 1,500 sqft apartment in Federal Way in zip code 98023. This community has a 1 - 3 bedroom, 1 - 2 bathroom, and is for rent for $1,171 - $3,422. Nearby cities include Milton, Pacific, Auburn, Edgewood, and Fife. 98422, 98003, 98001, 98354, and 98424 are nearby zip codes.

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The Retreat at Maple Hills Apartments

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  • (Manager photo uploaded on 10/30/2019) Image of The Retreat at Maple Hills Apartments in Federal Way, WA
  • (Manager photo uploaded on 10/30/2019) Image of The Retreat at Maple Hills Apartments in Federal Way, WA
  • (Manager photo uploaded on 10/30/2019) Image of The Retreat at Maple Hills Apartments in Federal Way, WA
  • (Manager photo uploaded on 10/30/2019) Image of The Retreat at Maple Hills Apartments in Federal Way, WA
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  • (Manager photo uploaded on 09/27/2019) Image of The Retreat at Maple Hills Apartments in Federal Way, WA
  • (Manager photo uploaded on 09/27/2019) Image of The Retreat at Maple Hills Apartments in Federal Way, WA
  • (Manager photo uploaded on 09/27/2019) Image of The Retreat at Maple Hills Apartments in Federal Way, WA
  • (Manager photo uploaded on 10/30/2019) Image of The Retreat at Maple Hills Apartments in Federal Way, WA
  • (Manager photo uploaded on 09/27/2019) Image of The Retreat at Maple Hills Apartments in Federal Way, WA
  • (Manager photo uploaded on 09/27/2019) Image of The Retreat at Maple Hills Apartments in Federal Way, WA
  • (Manager photo uploaded on 09/27/2019) Image of The Retreat at Maple Hills Apartments in Federal Way, WA
  • (Manager photo uploaded on 09/27/2019) Image of The Retreat at Maple Hills Apartments in Federal Way, WA
  • (Manager photo uploaded on 09/27/2019) Image of The Retreat at Maple Hills Apartments in Federal Way, WA
  • (Manager photo uploaded on 09/27/2019) Image of The Retreat at Maple Hills Apartments in Federal Way, WA
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  • (Manager photo uploaded on 03/09/2019) Image of The Retreat at Maple Hills Apartments in Federal Way, WA
  • (Manager photo uploaded on 03/09/2019) Image of The Retreat at Maple Hills Apartments in Federal Way, WA
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Provided by Other Residents

Resident Photos (4)

  • (Resident photo uploaded on 05/13/2009) Image of The Retreat at Maple Hills Apartments in Federal Way, WA
  • (Resident photo uploaded on 02/19/2017) Image of The Retreat at Maple Hills Apartments in Federal Way, WA
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