The Estates at Cougar Mountain

Thank you for taking the time to share your review! I am so happy that you have made ECM your home over the last 3 years. We look forward to many more! Hopefully, we have a long summer and can adjust the pool schedule for the community. If you have any questions, please don't hesitate to reach out. Kindly, Lorina C. Property Manager

We appreciate your feedback and are very fortunate to have such great residents and team members here at The Estates! Thank you, Lorina C. Property Manager

Thank you so much for taking the time to complete our survey, we appreciate the time you took to do so. If there is ever anything you need please feel free to email us and we would be happy to assist. Sincerely, Your ECM Team

Thank you for taking the time to share your feedback! We are happy to hear you are enjoying our community. If there is anything we can do to make your experience more enjoyable, please let us know! Kindly, Your ECM Team

Thank you for taking the time to share your feedback! We are excited for the hallway renovation project to wrap up over the next few weeks. Our team is installing the new base boards building-by-building over the next week. Rest assured, once a building is complete, we will be going back to touch up any paint spots or marks made in the process. We appreciate your patience and cooperation during this process! If you would like to discuss further, please don't hesitate to reach out to our Leasing Office. Sincerely, Lorina C. Property Manager

Thank you for your review of our community! We truly strive to make an enjoyable living experience for all of our residents. If we are not creating a superior living experience for you we want to know. We are looking forward to the completion of our hallway renovation over the next week! Again, we appreciate your feedback and would be more than happy to meet with you at any point to discuss your residency here.? Sincerely, your ECM team

Hello, thank you for taking the time to share your feedback! I am sorry your experience at ECM has been less than satisfactory. I would love to connect with you over the phone or in person to discuss your concerns in detail and find out how we can make your experience here more enjoyable. Feel free to drop by the office or give me a call at 425-557-2229. Thank you! Lorina C. Property Manager

Thank you for reaching out regarding your concerns, I am sorry to hear you are not satisfied with the paint colors we have chosen for the hallway upgrades. We collaborated with professional designers and the selections did go through several phases of review with ownership. I would encourage you to wait for the carpet and new signage to be installed next week; we are really excited about the finished product! I apologize that the renovation of your home has not been scheduled yet. I would be happy to discuss and schedule the renovation of your home this year. Is there a good time for you to drop by the office this week? In regards to Minol, while the billing has transitioned to the resident portal we can sign you up for the individual Minol statements (in the traditional format) delivery each month. Is this a feature you are interested in? I would love to opportunity to meet and discuss with you further. Please do not hesitate to reach out by email at [email protected] or by phone at 425-557-2229. Sincerely, Lorina Crain Property Manager

Hello and thank you very much for your kind words about our staff, as we truly appreciate you and the time you took to write us a review. We take great pride in maintaining your community, adding things for your benefit, and serving you. Talus road at times can be a little busy however, once you get to our community there is no through traffic. I would love for you to come to our offices and discuss more of your thoughts. Thank you so much! Sincerely, ECM Team

Thank you so much for your review! I appreciate your feedback and insight to our beautiful community! We hope you are enjoying the holidays! Cheers, The ECM Team

Dear Resident, Thank you so much for your kind review. We're really happy you enjoy living here. We have such a wonderful property and are genuinely glad you are taking full advantage of all the amenities and location. Cell phone service is tough on the mountain, but it is something that is on our radar to look further into. Thanks again! Cheers - The ECM team

Dear Prior Resident, We're sorry to hear your feedback regarding management even after 6 months of vacating. We wish we had an opportunity to discuss and remedy some of the issues you had in person. We take resident issues and complaints seriously and do everything we can to ensure satisfactory living. We wish you well at your current home and hope that you have a good holiday season. - The ECM Team

Dear Resident, Thanks for your feedback. I am glad you like the area and location. I am sorry to hear about the difficulty you experienced upon move-in. It is our policy to only accept certified funds upon initial move-in. We are sure to clearly communicate this every resident prior to moving in. When you receive your renewal letter, be sure to set up an appointment with the office so we can discuss. We'd very much love to have to stay with us! Happy Holidays! - The ECM Team

Dear Resident, Thank you for choosing to live here at the Estates twice! That means a lot that you have chosen to live here again. We appreciate your residency and really appreciate your time in the review! Happy Holidays! Cheers, The ECM Team

Thank you for your feedback. We appreciate your candor and will be sure to keep an eye on any dog poop issues around the buildings. We wish you a very happy holidays! Best, the ECM Team

Thank you very much for your wonderful review! We greatly appreciate it! We are really loving the new renovations too. We're so happy you've chosen the Estates at Cougar Mtn and hope you continue to enjoy your stay with us! Cheers! -The ECM Team

Thank you so much for your review! We are thrilled that you are loving the Estates! This community is beautiful and we hope that you'll call it your home for some time to come. Any questions or concerns, please don't hesitate to reach out, we want to make your experience here the best one! Cheers! -The ECM Team