Number of reviews in the past 365 days | N/A |
Percentage of reviews responded to | N/A |
Average time to respond to reviews | N/A |
Contact Property
The Estates at Cougar Mountain
2128 Shy Bear Way NW
Issaquah, WA 98027
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | N/A |
Percentage of reviews responded to | N/A |
Average time to respond to reviews | N/A |
Thank you for the review! We are happy to hear that you are enjoying your new home. We try to host at least one resident event per month. Hopefully, we see you at the next one! Kindly, Your ECM Team
We appreciate your feedback and are very fortunate to have such great residents and team members here at The Estates! Thank you, Lorina C. Property Manager
Thank you for your review! We are happy to hear you are enjoying your experience at ECM!
We so appreciate your kind review. We are very happy that you enjoy living here. Thank you!
Thank you for taking the time to share your review! I am so happy that you have made ECM your home over the last 3 years. We look forward to many more! Hopefully, we have a long summer and can adjust the pool schedule for the community. If you have any questions, please don't hesitate to reach out. Kindly, Lorina C. Property Manager
Thank you so much for taking the time to complete our survey, we appreciate the time you took to do so. If there is ever anything you need please feel free to email us and we would be happy to assist. Sincerely, Your ECM Team
Thank you for taking the time to share your feedback! We are happy to hear you are enjoying our community. If there is anything we can do to make your experience more enjoyable, please let us know! Kindly, Your ECM Team
Thank you for taking the time to share your feedback! We are excited for the hallway renovation project to wrap up over the next few weeks. Our team is installing the new base boards building-by-building over the next week. Rest assured, once a building is complete, we will be going back to touch up any paint spots or marks made in the process. We appreciate your patience and cooperation during this process! If you would like to discuss further, please don't hesitate to reach out to our Leasing Office. Sincerely, Lorina C. Property Manager
Thank you for your review of our community! We truly strive to make an enjoyable living experience for all of our residents. If we are not creating a superior living experience for you we want to know. We are looking forward to the completion of our hallway renovation over the next week! Again, we appreciate your feedback and would be more than happy to meet with you at any point to discuss your residency here.? Sincerely, your ECM team
Hello, thank you for taking the time to share your feedback! I am sorry your experience at ECM has been less than satisfactory. I would love to connect with you over the phone or in person to discuss your concerns in detail and find out how we can make your experience here more enjoyable. Feel free to drop by the office or give me a call at 425-557-2229. Thank you! Lorina C. Property Manager
Thank you for reaching out regarding your concerns, I am sorry to hear you are not satisfied with the paint colors we have chosen for the hallway upgrades. We collaborated with professional designers and the selections did go through several phases of review with ownership. I would encourage you to wait for the carpet and new signage to be installed next week; we are really excited about the finished product! I apologize that the renovation of your home has not been scheduled yet. I would be happy to discuss and schedule the renovation of your home this year. Is there a good time for you to drop by the office this week? In regards to Minol, while the billing has transitioned to the resident portal we can sign you up for the individual Minol statements (in the traditional format) delivery each month. Is this a feature you are interested in? I would love to opportunity to meet and discuss with you further. Please do not hesitate to reach out by email at [email protected] or by phone at 425-557-2229. Sincerely, Lorina Crain Property Manager
Thank so much for your review! Our property really is in such a beautiful place. The wildlife is pretty awesome. Cougar Mountain really gives you the "Northwest Living" feel! Cheers, The ECM Team
Thank you so much for your kind review! We're glad that you've given us a chance and are happy. As always feel free to reach out to us with any questions or concerns. We greatly appreciate your residency! Best, The ECM Team
Hello and thank you very much for your kind words about our staff, as we truly appreciate you and the time you took to write us a review. We take great pride in maintaining your community, adding things for your benefit, and serving you. Talus road at times can be a little busy however, once you get to our community there is no through traffic. I would love for you to come to our offices and discuss more of your thoughts. Thank you so much! Sincerely, ECM Team
Thank you for review! We are very happy you find so much value in living here. We agree, the area is really nice and not far from the convenience of restaurants and shops in the area. Perfect place for pet lovers as well! Thanks again! - The ECM Team
Thank you so much for your review! I appreciate your feedback and insight to our beautiful community! We hope you are enjoying the holidays! Cheers, The ECM Team
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Cougar
At the Estates at Cougar Mountain enjoy rare luxury and convenient apartment living in a beautiful, peaceful and protected natural setting, all within minutes of Seattle and Bellevue's city lights. This first-class apartment community features the ambiance and lifestyle of an exclusive destination resort coupled with luxurious and comfortable interiors. Nestled just beneath the Issaquah Alps, this high-quality, carefree living experience offers access to many outdoor recreation opportunities while providing excellent proximity to the Seattle Metro area being only two miles from I-90.
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Contact Property
The Estates at Cougar Mountain
2128 Shy Bear Way NW
Issaquah, WA 98027