Review History for anonymous

The Estates at Cougar Mountain


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anonymous

Resident 2017 - 2019

7/30/2019

Watching this place deteriorate over the last couple years has been sad. First, endless construction/painting projects have the interior of the buildings looking awful. In addition to the color scheme that includes purple hues that make the hallways look like an Easter fun house, the painting company did a hack job. Locks and door knobs have paint swipes over them. The unit number signs have paint smudges and are carelessly nailed into the wall, and you can still see the old paint under the new in some spots. Furthermore, units that were supposed to be upgraded years ago still haven't been touched, due in part to the staffing on this property becoming comical. I don't know if the constant turnover or rude employees have created more frustration from residents, but it's all becoming quite a show. The new billing system is also right up there among the most mindless processes this place has adopted. Residents can no longer see details of their bill through the billing company. It's just categorized and added on to rent, and you just have to trust an office staff known for constant errors got it right. Amazing. Almost no property rules are enforced either. I see cars and motorcycles parked endlessly in the same spot despite the 48 rule, in a parking situation so terrible I'm surprised it passes city code. I've literally been forced to park in a separate neighborhood because there are no spots available on the entire block. There are new buildings all over Issaquah, and I can't wait to relocate to one.
    Manager

    8/8/2019

    The Estates at Cougar Mountain
    Thank you for reaching out regarding your concerns, I am sorry to hear you are not satisfied with the paint colors we have chosen for the hallway upgrades. We collaborated with professional designers and the selections did go through several phases of review with ownership. I would encourage you to wait for the carpet and new signage to be installed next week; we are really excited about the finished product! I apologize that the renovation of your home has not been scheduled yet. I would be happy to discuss and schedule the renovation of your home this year. Is there a good time for you to drop by the office this week? In regards to Minol, while the billing has transitioned to the resident portal we can sign you up for the individual Minol statements (in the traditional format) delivery each month. Is this a feature you are interested in? I would love to opportunity to meet and discuss with you further. Please do not hesitate to reach out by email at cougarmtnmkt@windsorcommunities.com or by phone at 425-557-2229. Sincerely, Lorina Crain Property Manager

    Review 22 out of 136

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    The Estates at Cougar Mountain

    March 2024

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