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Arterra

10031 SE 258th Place

Kent, WA 98030

 
 
 
 
 
 

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Christine_B210
Resident · 2018 - 2020
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/16/2020
First let me star off saying that I did not expect any of my deposit back especially after the way I seen how the done other people. One family stayed six months and they kept all their deposit. You are charge much repairs keep needed to be done same thing how many times not get it right. They don't charge the bugs rent. I had catch the bugs in a plastic bag to prove they were there and I didn't bring them with me roaches, daughter had bed bugs and then they want charge for worn carpet that was more than five years old. Office Manager when went to talk to her about the rent it was always something different. She tell this what you owe in full and this what next month rent is it would be something totally come next fees she corporate and here we were we have balance for May, and June but just now hearing about it. Mine you this was a model unit and empty for six months and had to be debug the unit at least 6 months before that I found that out from the person that stayed there before me we work together and came over and saw the carpet and said was the same she had. Let me tell we received notice that the complex had a over due bill from consumer services of 30,000.00 and every unit would be paying extra to pay off this bill. I was not even living when they created this mess bad management by somebody. Parking is a nightmare people park in the middle of the parking lot 911 would have a hard time reaching people. DO NOT get drawn in by the looks on the website of the place you will wish have never done it. They want me to pay to fix that NEVER worked I was there!!!
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Arterra Manager

07/18/2020

Hi Christine, this is Kailey with Customer Service. We strive to offer outstanding service and value with every single interaction. We apologize if we missed the mark, but we're always grateful for feedback - constructive and otherwise. Our manager was unable to find your name in our database. We offer complimentary pest control, and our rent only varies by utilities - so we are wondering if this review is for another community? Please consider contacting our Customer Service department directly to try and resolve any outstanding issues you may have. We can be reached at [email protected] or via phone at 425-287-7438. Thanks and take care.

 1 Previous Review
Resident · 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/26/2019
This has been a bad experience for the kind of money they charge for rent. You have running up down the parking lot ALL times of night ages 2years old and up, the unit I am has bad wiring All of the wall sockets down stairs have went out the kitchen lights keep going out to where have to move the bed that holds the bulb in. I moved into a model unit never again. The unit next to me was infested with roaches that migrated to my unit they treated my unit every 2weeks for about 9 months until the neighbors moved out. The pest control person said they were having a party in there they were all over the walls in the cabinets and should take care of the problem and about 30 days you seen maybe 4-5 and within 60 days to present haven't seen any. It just bothers me that they never bother to find out the real problem just keep putting a Band-Aid on everything like always have done.
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Arterra Manager

06/28/2019

Hi, thank you so much for taking the time to write a review. I apologize for the troubles you experienced prior to the management change and am glad to see that the pest control issue has been resolved now. Please contact me at 253-850-8789 or [email protected] so I can ensure your concerns are addressed to your satisfaction. Thank you, Manuela Chapman

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