Ratings & Prices for Pembrooke Apartments, Kent, WA

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	4.8
Safety	4.1
Office Staff	4.7
Maintenance	4.7
Neighborhood	4.5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	4.6/5
SatisFacts™ Maintenance	4.8/5
SatisFacts™ Renewal Survey	3.9/5

Review Count

Number of reviews in the past 365 days	22

Manager's Review Engagement

Percentage of reviews responded to	90.91%

Manager's Review Reply Time

Average time to respond to reviews	31.59 days

Ratings & Reviews (142 Reviews)

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Verified Resident 541060 • vrp • 2018

12/24/2020

We are very happy here and plan to stay here for quite some time. It is quiet, clean, and affordable. It is also very pet friendly and having assigned parking spaces is very convenient. We have no complaints.

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Pembrooke Apartments Manager

12/28/2020

We are so incredibly grateful for your five-star rating for Pembrooke! Thank you for sharing your favorite aspects of our community and for making our day with your personal recommendation. We hope to continue to be the very best choice for your home and thank you for living at Pembrooke!

· 09/10/2018

Verified Resident • vrp • 2020 - 2021

Updated Review

02/27/2021

The staff is friendly and efficient the maintenance team is on it very clean it's just a peaceful place to live Close to shopping and the freeway friendly community Excepts animals very happy that I moved here

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Pembrooke Apartments Manager

03/01/2021

We're so happy that you've had nothing but the very best experiences here! Thank you for your 5 stars and kind words for our team. We feel honored to have earned your personal recommendation to others and your satisfaction with life in our community. We hope that you continue to love everything about us and thank you being a very special resident of Pembrooke!

Previous Review

· 12/05/2020

Verified Resident • vrp • 2020 - 2021

Updated Review

02/13/2021

My husband and I haven't lived here long, but so far we are pretty happy. The apartment we moved in to was clean with no issues. It's pretty quiet, we love the view from our back door. We really enjoy using our fire place. So far,… See More

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Pembrooke Apartments Manager

02/16/2021

We appreciate you taking the time to share on your experiences here at Pembrooke. While we are heartened to see an overall positive impression of life in our community, we regret that our snow management practices did not meet your needs. We would be grateful for the opportunity to discuss your feedback in more detail so that we can learn from your experiences and identify problem areas for future inclement weather. Please contact our property manager in the Leasing Office by phone, email or through the resident portal. Thank you for your time and we hope to hear from you soon!

Previous Review

· 12/17/2020

Verified Resident • vrp • 2019 - 2021

Updated Review

02/04/2021

I've lived here for over a year and love it. The staff are professional and kind. Maintenance staff fix problems the first time and very efficiently and quickly. Neighbors are just the right amount of friendly.

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Pembrooke Apartments Manager

02/05/2021

Thank you for this great review for your home with us! Earning your personal recommendation for your first year of tenancy is a fabulous compliment to the high level of service and dedication from our team. We pride ourselves on providing excellent experiences and it's very meaningful for us to read about your enjoyment of our community. We hope that you will continue to be very happy with all aspects of your experience and thank you again for choosing to live at Pembrooke!

Previous Review

· 09/10/2020

Verified Resident • vrp • 2018 - 2020

Updated Review

12/24/2020

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Pembrooke Apartments Manager

12/28/2020

Previous Review

· 09/10/2020

Verified Resident 854871 • vrp • 1999 - 2020

12/17/2020

Generally this is a good place to live. I have been here a long time with no major issues. Management changes frequently but everyone is courteous. Wish complex would consider better lighting at night. See More

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Pembrooke Apartments Manager

12/17/2020

We're super grateful for your long term tenancy and this wonderful 4.5 star review for Pembrooke! Thank you for sharing your satisfaction with our current management team. We would love to speak with you regarding any lighting concerns, so please reach out to us directly in the Leasing Office to let us know what improvements you'd like to see. We can be reached daily by phone, email or through our convenient resident portal. We hope to hear from you soon!

Verified Resident 854870 • vrp • 2012 - 2020

12/17/2020

Pembroke apartments is a good place to live,had minor issues over the years but have greatly improved and new staff at the office are nice and respectful. It's very clean.Security wise is good and residents are nice

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Pembrooke Apartments Manager

12/17/2020

What a wonderful feeling it is to have earned your highest satisfaction and five-star rating for life at Pembrooke! Our whole team appreciates you sharing on your love for our service. We are so grateful to have your personal recommendation and we will continue to work hard to earn that designation. We hope that you will continue to be highly satisfied with your home and thank you so much for choosing the good life at Pembrooke!

Verified Resident 852444 • vrp • 2019 - 2020

12/11/2020

Pembrooke apartments is a nice apartment complex. It is well managed and the property is upkept. It's nice having the amazon hub to get packages from and the regular landscaping is a nice touch. Parking is always full.

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Pembrooke Apartments Manager

12/14/2020

Reading about your enjoyment of your home in our community brings a smile to our faces! Thank you for sharing these thoughts on what makes life at Pembrooke so great, and for your wonderful 4.5 star rating. We also love the convenience of our Amazon Hub package management system, where you can conveniently collect your packages even when the Leasing Office isn't open. We hope that you will continue to love the many wonderful things we have to offer and thank you for choosing to live in comfort at Pembrooke!

Verified Resident 837640 • vrp • 2020

12/10/2020

Clean location & quiet. The leasing office is helpful has ever. I haven't have any problems since I've been living in the Pembrooke. The apartment isn't to far from stores the gas station & some restaurants. Easy to get to I-5.

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Pembrooke Apartments Manager

12/10/2020

We love a fantastic five-star rating, but it's even better to see your full satisfaction with our community! Thank you for sharing so many great reasons why Pembrooke is the very best choice for your home. Our team is dedicated to providing great service and a well-maintained property, and it's wonderful to have you recognize our work. We hope that you will continue to be very happy here at Pembrooke and thank you for being a valued resident with us!

Verified Resident 851252 • vrp • 2020

12/07/2020

There are little insects that look like bed bugs and are bitting us. All of us have been having some sort of itchy reaction. We've been experiencing this since the day we moved in but we were not sure what it was but now we've noticed… See More

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Pembrooke Apartments Manager

12/08/2020

Thank you for alerting us to this issue with your home. Please contact us directly in the Leasing Office right away so that we can schedule professional treatment for this issue. We hope to hear from you very soon!

Verified Resident 841639 • vrp • 2018 - 2020

11/09/2020

I've had a great experience living here. It's safe and clean. All the staff is friendly and maintenance is always on time. Neighbors aren't noisy and everything is calm. I also like the area, everything is close by.

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Pembrooke Apartments Manager

11/09/2020

Nothing makes us happier than to see the joy you're feeling for your home here at Pembrooke! Thank you from all of us for your very special five-star rating! We're tremendously grateful for the reasons you've shared on why we've been an excellent community. We'll be sure to keep up the exceptional service you deserve in the months and years we'll share, and thank you for the opportunity!

Verified Resident 837639 • vrp • 2001 - 2020

10/29/2020

In the nearly 20 years I've lived here, the property has changed hands, the neighborhood has gotten rougher, crime rate has gone up, the cost of living has gone up and now - with the pandemic raging and no end of it in sight - it… See More

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Pembrooke Apartments Manager

10/29/2020

First and foremost, we would like to share our sincere gratitude for your choice to live at Pembrooke for the last 20 years. We are glad to see that overall your 2 decade experience has been worth while and thank you for your 4.3 star rating. We appreciate your comments on our convenient location and the tranquil scenery of the greenbelt adjacent to our buildings. Unfortunately, we cannot comment on all of the management of the past, as we have owned and managed this community for part of the time you've been a resident with us, but we hope that your experiences with our management company and manager continue to be stellar. If there is ever anything we can do to be helpful with your home we sure hope you'll reach out. We look forward to the next 20 years of a great living experience and thank you again for being a special part of Pembrooke!

Verified Resident 820039 • vrp • 2020

09/18/2020

The apartment was very clean and freshly painted when we moved in. The staff is absolutely great! I love that the apartment is next to a wooded area, so it really makes you feel like you're farther away from the traffic and business of the city.… See More

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Pembrooke Apartments Manager

09/23/2020

You have our deepest gratitude for these great comments on your move into Pembrooke! We're so happy to see that you've been enjoying your new home so far and all of the scenery of our beautiful community. If there is anything you can think of that you need as you get settled into your new home, please don't hesitate to reach out to us in the Leasing Office for great service. We appreciate your choice to join us at Pembrooke and we look forward to your long and happy tenancy!

Verified Resident 812239 • vrp • 2020

09/05/2020

Very nice apartment complex. The apartments are spacious and brand new. Washer and dryer are included inside the apartment. Office staff are friendly. Maintenance requests are handled in a timely manner. See More

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Pembrooke Apartments Manager

09/08/2020

Thank you for sharing your 4.3 star rating and overall satisfaction with life at Pembrooke! It seems that there are just a few aspects of your home that are not quite perfect, but overall you've found many positive attributes and great value in our community. We're so happy to see that you have been enjoying our friendly staff, your in-home washer and dryer, the spaciousness of your rooms and our excellent maintenance department. If there is ever anything we can do to add to your satisfaction we sure hope you'll reach out. Until then, we hope that you continue to love life at Pembrooke and thank you for being a great part of our community!

Verified Resident 811652 • vrp • 2019 - 2020

09/03/2020

I'm so happy to live in this community. Because the office or my manager you heard me when I talk about one problem. I'm in security. It's good to live in here . Because it's cool and it has security everything is good See More

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Pembrooke Apartments Manager

09/03/2020

Seeing your satisfaction with life in our community is very important to us and thank you for sharing a fantastic four-star rating for Pembrooke! We find it encouraging that you feel comfortable in your home and that our team has been nothing but helpful during your times of need. If you can think of anything we could be doing to make your experience even better, we hope you'll share your thoughts with us in the Leasing Office. Until then, we're delighted to have you here and thank you for making your home at Pembrooke!

Verified Resident 789871 • vrp • 2019 - 2020

07/11/2020

Living at Pembroke apartment is very good for have good customer is very nice place.i can recommend this place to my are very close to stores, school, is very nice place See More

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Pembrooke Apartments Manager

07/13/2020

Opportunity is knocking for us to get you feeling 100% happy with your home at Pembrooke! Thank you for sharing your 4.5 stars and overall satisfaction with our community. While we are pleased to see five-star ratings for most categories, we are disheartened by the two-stars in the maintenance portion of your rating. Please contact us by phone, email or through our convenient resident portal to share your feedback so that we can work on improving this aspect right away. We appreciate your thoughts on this matter and we look forward to providing you with five-star service soon!

Verified Resident 786516 • vrp • 2019 - 2020

07/02/2020

Overall everything here is great. The only complaint I do have is that parking can be a little rough if you have two or more cars. Other then that amazing staff of very knowledgeable and is willing to help you out

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Pembrooke Apartments Manager

07/06/2020

Thank you for sharing your feelings on your home at Pembrooke! We are certainly glad to see your 4.3 star rating and that you've been very happy with service. We understand your concerns with parking multiple vehicles. Our team completes monthly audits of parking areas to ensure that secondary vehicles are changing spaces frequently, however, if you are experiencing an issue with any particular car(s) in your area please reach out to us in the Leasing Office with the vehicle description. Our friendly and professional management team is here 7 days a week to provide our assistance and can be reached by phone, email, through the resident portal, or in person during our temporarily limited office hours. Thank you again for taking the time to rate your home at Pembrooke and have a wonderful day!

Verified Resident 773221 • vrp • 2019 - 2020

05/28/2020

The community is very quite. Staff are polite and very thoughtful of your time. The only thing I would hope they improve on is the park for kids to play. Given the space I think it could be bigger with better equipment suitable for all ages.… See More

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Pembrooke Apartments Manager

05/28/2020

We appreciate your 4.2 stars and thoughts for improvement here at Pembrooke! It's lovely to see that we've been able to provide you with great service and a comfortable home that meets your needs. We will certainly take your comments and ideas for our playground into consideration for future updates. We strive to make our community one that is a great fit for everyone and resident feedback is the best way that we can make improvements. If you have any other thoughts on how we can make your experience perfect please don't hesitate to share them with us in the Leasing Office. We're grateful to have you here with us and thank you for your tenancy!

Verified Resident 761166 • vrp • 2020

05/28/2020

I love my apartment here but I have very noisy neighbors the children run all day they do not have no respect for me downstairs but other words in that I do not have no complaints about my apartment is just my neighbors upstairs

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Pembrooke Apartments Manager

07/23/2020

Thank you for sharing another update for Pembrooke. We offer a professional management team 7 days a week to assist with concerns such as these. We'd love to be able to improve this issue, but we need your help in identifying where the noise is coming from. Please contact us in the Leasing Office at your earliest opportunity so that we can address this right away. We look forward to hearing from you and providing you with great service soon!

Chris_B469 • Resident • 2012 - 2020

05/21/2020

I've lived at Pembrooke for over 8 years and have enjoyed the ability to make pinball tournaments in both Tacoma and Renton with a reasonable drive. It is less than a half hour to Seattle during non-rush hour times as well. Other than that Midway can… See More

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Pembrooke Apartments Manager

03/02/2020

Chris, we're sorry to see that we have not earned your recommendation for Pembrooke. We don't quite understand your comments regarding the practices of our management company, as we are certain that our policies are consistent with industry standards. It is regrettable that our service and enforcement of our lease provisions have come across to you as rude, and we would like to provide you with the opportunity to discuss your concerns with our community's portfolio manager. Please contact them by phone at 253.856.1630 at your earliest opportunity. We look forward to hearing from you soon.

Verified Resident 765253 • vrp • 2018 - 2020

05/03/2020

good maintenance fast and correct the first time. Some neighbors are very nice some are loud but most are hard working people that live here. Some neighbors use others parking without asking some do ask.

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Pembrooke Apartments Manager

05/04/2020

We love to see a great 4.3 star rating for your time at Pembrooke! Many thanks for sharing on your happiness with your home. If there is ever anything we can do to provide our assistance with noisy neighbors or improper parking, please don't hesitate to reach out. We're here in the Leasing Office 7 days a week to address resident concerns. We want your experience to be the best it can be and we're always happy to help keep you highly satisfied with our community!

Verified Resident 760425 • vrp • 2018 - 2020

04/19/2020

I really like my apartment it just need Security cameras or put a fence with a code but my apartment is really clean and nice for a family and most of the people in the apartment are friendly and my sons have made a lot of… See More

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Pembrooke Apartments Manager

04/20/2020

Thank you for sharing this great review for your time at Pembrooke! It means so much for us to see that you've been enjoying your home. If there is ever anything you can think of that we could be doing to make you completely happy with our community we hope that you'll share your thoughts with our friendly and professional leasing team. We'll be here in the Leasing Office ready to meet your needs and to provide that five-star experience you deserve!

Verified Resident 742571 • vrp • 2019 - 2020

04/16/2020

Wonderful Staff here. Very well kept complex. the office staff and maintenance staff are very friendly and professional. work orders never take more than a few hours to complete in my experience. new amazon hub being installed as well

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Pembrooke Apartments Manager

02/06/2020

Thank you for sharing this fantastic review of Pembrooke! We love to see that you've been enjoying your home, including our friendly staff, convenient 24-hour fitness center, and seasonal pool. We appreciate you sharing your experience with others and thank you for making Pembrooke apartments your home!

Verified Resident 731463 • vrp • 2019

12/26/2019

Getting this apartment was easy and unstressed, good customer service and helpful staffs. The community is safe and quit. People interact with each other easily and people are friendly every where you walk to.

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Pembrooke Apartments Manager

12/30/2019

Welcome to our community! We're so glad that you have found our staff to be friendly and attentive, and we appreciate the positive feedback you've given regarding the application process. It is our passion to create the best living space possible and to provide excellent customer service to all of our residents. If there is ever anything we can assist with, please don't hesitate to contact us. We look forward to seeing you around!

Verified Resident 539597 • vrp • 2015 - 2019

12/20/2019

It seems it's getting better in self aware on internet. Because we can keep community in touch that way it's effective and useful. It builds report and manage relations to our neighbors in close contact.

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Pembrooke Apartments Manager

09/07/2018

We appreciate you sharing your great five-star rating for Pembrooke, but we have some concerns with your comments. It is important to us to provide secure communications to our residents and to prevent any misuse of accounts, and these issues you've described are new to us. We'd appreciate the opportunity to learn more about your experiences so that we can look into these issues further. Please reach out to our property manager, who can be reached by phone, email or in person at the Leasing Office. We appreciate you notifying us of these issues and look forward to addressing them soon!

Verified Resident 720133 • vrp • 2019

11/21/2019

The Pembrooke apartment community has been very clean and quiet since move-in. At times, parking can be challenging for visitors, but overall our experience at Pembrooke has been amazing! Maintenance requests are handled immediately and effectively; which has been a refreshing change in comparison to other… See More

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Pembrooke Apartments Manager

11/22/2019

We love to see you enjoying your time with us and your excellent five-star rating for Pembrooke! Thank you for sharing on your happiness in our community. We aim to provide the very best service and fast assistance when our residents are in need. We understand the inconvenience from things not working quite right in your home, and our professional team works quickly and efficiently to get you back to normal as soon as possible. We are grateful to have you here with us at Pembrooke and thank you for your tenancy!

•

Updated Review

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Features & Amenities

Laundry

Washer/Dryer

Parking

Carport

General

24-Hour Package Locker Room
BBQ and Picnic Area
Clubhouse
Clubhouse Rental Available
Coffee Bar
Decks and Patios
Dog Park
Fitness Center
Free Movie Rentals
Monthly Resident Events
Online Payments Accepted
Online Resident Services
Playground
Pool
Resident Lounge with Wi-Fi
Scenic Patio Views
Short Term Lease Available
Smoke Free Living Environment
Split Bedroom Floor Plan
Storage Available
Walking Trails
Woodburning Fireplace

Pets

Dogs Allowed
Deposit: $400
Rent: $25
Pet Limit: 2
Comments: Only indoor adult cats and indoor adult dogs are allowed; adult is defined as at least one year old. Deposit and monthly pet rent are per pet. Small caged animals are allowed without a deposit and pet rent. Small caged animals that are allowed are common domesticated household birds, hamsters, gerbils, rabbits, guinea pigs, chinchillas and aquarium/terrarium animals including fish, hermit crabs, turtles, frogs, and small lizards. Animals such as birds of prey, iguanas, ferrets, snakes, rats, m
Cats Allowed
Deposit: $400
Rent: $25
Pet Limit: 2
Comments: Only indoor adult cats and indoor adult dogs are allowed; adult is defined as at least one year old. Deposit and monthly pet rent are per pet. Small caged animals are allowed without a deposit and pet rent. Small caged animals that are allowed are common domesticated household birds, hamsters, gerbils, rabbits, guinea pigs, chinchillas and aquarium/terrarium animals including fish, hermit crabs, turtles, frogs, and small lizards. Animals such as birds of prey, iguanas, ferrets, snakes, rats, m

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$1,305 - $1,780
SQ. FT.
636
Available
Avail.
3 Units
Model
Pike

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
Price
$1,370 - $1,980
SQ. FT.
840
Available
Avail.
3 Units
Model
Alki

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
$1,490 - $2,200
SQ. FT.
956
Available
Avail.
3 Units
Model
Paramount

View Floor Plan

Price
Price
$1,540 - $2,135
SQ. FT.
876
Available
Avail.
1 Units
Model
Washington

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Embrace one of Washington's finest communities, Pembrooke Apartment Homes. Located just minutes from Interstate 5 and Highway 99, Pembrooke is convenient to the Highline Community College and leading employers in Kent, Federal Way, Des Moines, SeaTac, and Seattle. With our private decks and patios, wood burning fire places, sparkling pool, pet friendly policies and an off leash dog park you will discover why Pembrooke Apartment Homes provides the best possible home at an affordable price. Our commitment to excellence is your key to better living. Managed by CTL Management, Inc. This community does not accept comprehensive reusable tenant screening reports.

Office Hours

Sunday - Monday: 10:00 AM - 06:00 PM
Tuesday - Saturday: 09:00 AM - 06:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Pembrooke Apartments?
The community is rated 4.3/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Pembrooke Apartments?
The community is rated 4.8/5 stars, signifying extreme satisfaction on average.

How safe is Pembrooke Apartments?
The community is rated 4.1/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.5/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4.7/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?
Managers have responded to 90.91% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 31.59 days to their community reviews in the past year.

Who manages Pembrooke Apartments?
CTL Management

What is the pet policy at Pembrooke Apartments?
Dogs Allowed
Deposit: $400
Rent: $25
Pet Limit: 2
Comments: Only indoor adult cats and indoor adult dogs are allowed; adult is defined as at least one year old. Deposit and monthly pet rent are per pet. Small caged animals are allowed without a deposit and pet rent. Small caged animals that are allowed are common domesticated household birds, hamsters, gerbils, rabbits, guinea pigs, chinchillas and aquarium/terrarium animals including fish, hermit crabs, turtles, frogs, and small lizards. Animals such as birds of prey, iguanas, ferrets, snakes, rats, m
Cats Allowed
Deposit: $400
Rent: $25
Pet Limit: 2
Comments: Only indoor adult cats and indoor adult dogs are allowed; adult is defined as at least one year old. Deposit and monthly pet rent are per pet. Small caged animals are allowed without a deposit and pet rent. Small caged animals that are allowed are common domesticated household birds, hamsters, gerbils, rabbits, guinea pigs, chinchillas and aquarium/terrarium animals including fish, hermit crabs, turtles, frogs, and small lizards. Animals such as birds of prey, iguanas, ferrets, snakes, rats, m

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths