Number of reviews in the past 365 days | 20 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 2.65 days |
Contact Property
Riverwood Apartments
24620 Russell Rd
Kent, WA 98032
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 20 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 2.65 days |
Seeing your satisfaction with life in our community is very important to us and thank you for sharing a fantastic 4.7 star rating for Riverwood! We find it encouraging that you feel comfortable in your home and that our team has been nothing but helpful during your times of need. If you can think of anything we could be doing to make your experience even better, we hope you'll share your thoughts with us in the Leasing Office. Until then, we're delighted to have you here and thank you for making your home at Riverwood!
Thank you for sharing on your happiness with our management team and responsiveness to any maintenance needs! Your 4.5 star rating is great appreciated and we're so glad that you're having a wonderful living experience. We look forward to keeping you very happy in our community and we are grateful for your choice to live a comfortable life at Riverwood!
Thank you for sharing this very special five-star rating for your home at Riverwood! We are so glad to see that you have had great experiences with our team and that you appreciate our keen eye on the details that make our community a very special place to live. We hope that you will continue to love everything about us and thank you for choosing to live a comfortable life at Riverwood!
It is very special for us to read that you have found so many things to love about your home at Riverwood! Thank you for these 4.8 stars and so many kind words for our community. We are so glad that you have found the comfort and convenience with us that you have been seeking and that our location is an excellent fit for your needs. We hope that we will remain the very best choice for your home and thank you for being a great part of Riverwood!
We're so happy that you've had nothing but the very best experiences with us here at Riverwood! Thank you for your 4.8 stars and very encouraging words for our team. We're so glad that our convenient well maintained grounds and excellent service have all added enjoyment to your living experience in our community. We hope that you continue to love everything about us and thank you for making your home at Riverwood!
We are delighted by your comments and so grateful to receive this glowing recommendation for life at Riverwood! Thank you for sharing this very special five-star rating and for all of the compliments you've paid our community. We know that 2020 was a tremendously difficult year for many of our residents, and our team rose to the challenges to provide our community with consistently great living. We hope that 2021 holds many wonderful things for you and that we remain the very best choice for your home. Thank you for the opportunity to meet your needs!
What a joy it is to see such high satisfaction with Riverwood! Thank you for your 4.8 star rating and compliments on our efforts to cultivate a harmonious community. We hope that you will continue to feel very comfortable in your home and thank you for choosing to live at Riverwood!
Seeing your satisfaction with life in our community is very important to us and thank you for sharing a fantastic 4.7 star rating for Riverwood! We find it encouraging that you feel comfortable in your home and that our team has been nothing but helpful during your times of need. If you can think of anything we could be doing to make your experience even better, we hope you'll share your thoughts with us in the Leasing Office. Until then, we're delighted to have you here and thank you for making your home at Riverwood!
Thank you for sharing on your happiness with us! Nothing brightens our day quite like a five-star rating for a great experience! We are so grateful for your comments on our excellent service and well-maintained community. We hope that you will continue to find us to be the very best choice for your home and thank you for your personal recommendation for Riverwood!
You've done a great job sharing some of our very favorite things about life at Riverwood! We're so grateful for your kind words about our community and 4.7 star overall rating. We also enjoy the convenience of our self-service package lockers and quick access to parks and businesses. We hope that you will continue to find all that you are looking for at Riverwood, and we hope you have a wonderful day!
Thank you for sharing your impressions for life Riverwood! It's so nice to see that you have been enjoying your home and that you enjoy the convenient location of our community. We see that there is much room for improvement in certain aspects of your personal experience and we would appreciate the opportunity to discuss your thoughts. Please give us a call, send us an email or drop a line through the resident portal for assistance with your concerns. Our professional management team is available 7 days a week to help in any way we can. We are grateful to have you as a member of our community and we hope to hear from you soon!
A five-star rating for five-star service is what we like to see! Thank you for making our day with your review for Riverwood! It's wonderful to read that our friendly and professional management team has made the difference in your experience. We're always here to help so if there is ever anything you need please don't hesitate to reach out. We appreciate your choice to live at Riverwood and we hope to see you around the community again soon!
We can certainly understand the nerves that come from moving, especially to a larger community, but it's wonderful to read that you're enjoying your home at Riverwood! We appreciate your 4.8 star rating and great comments for our community. We hope that you will continue to enjoy all that we have to offer and thank you for making your home at Riverwood!
A five-star rating for five-star service is what we like to see! Thank you for making our day with your review for Riverwood! It's wonderful to read that our excellent service has made the difference in your experience. We're always here to help so if there is ever anything you need please don't hesitate to reach out. We appreciate your choice to live at Riverwood and we hope to see you around the community again soon!
Thank you for sharing on your overall satisfaction with your home at Riverwood! We appreciate your kind words about the convenience of our location and the cleanliness of our community. We understand that parking can be a challenge at times, and our team completes monthly parking lot audits to ensure that vehicles are moving frequently. If there are any specific cars in your area that you have concerns about please contact us in the Leasing Office with the details such as location, make and model. We're here 7 days a week to provide friendly, helpful and professional assistance!
Thanks for sharing these first impressions of life at Riverwood! We're pleased to see that things are so far so good. We apologize for the issue with your new mailbox key; those little guys can be tricky to cut right, but we'd love to recut it for you are your earliest convenience. Just give us a call, shoot us an email or submit a work order through the resident portal and we'll get it all ready for you. We appreciate you choosing to join us here at Riverwood and we hope to take care of your key situation soon!
Muchas gracias and thank you very much for this full five-star rating for Riverwood! We love to see that you've had the best interactions with our team and that they have been helpful and friendly whenever you've needed our assistance. We hope to continue to be all that you are seeking in a comfortable home and thank you for the opportunity to meet your needs!
It's disheartening to see that you have had a negative impression of us since joining our community. It is particularly distressing to read that your home was not fully move in ready and that your reported concerns have not been addressed. Providing all residents with great service is very important to us and we'd like to do anything in our power to turn this situation around. Please reach out to our property manager directly to work resolving your concerns. We appreciate you choosing a new home at Riverwood and we look forward to earning your recommendation soon!
We're smiling from ear to ear from this great 4.7 star rating for Riverwood! Thank you for sharing the love on all of your favorite aspects about our community. As always, if there is ever anything we can do to improve upon your experience we invite you to share your thoughts with us in the Leasing Office. We are happy that we could be there for you during your time of need, and we appreciate you choosing Riverwood for your home!
We're so happy to see that you have found our team to be friendly and helpful whenever you're in need! We appreciate your 4.2 star rating for the comfort and convenience that our community provides. If there is anything you can think of that we could be doing to make your time with us even better we'd love to hear your comments in the Leasing Office. We're here 7 days a week for your feedback. Thank you for choosing to make your home at Riverwood!
We're so glad to have you here with us at Riverwood! Thank you for this wonderful five-star rating and for the opportunity to provide you with a comfortable home these past 21 years! Our team works like a well oiled machine to care for our residents and their homes, with our leasing staff and taking care of paperwork, payments and general resident assistance, and our awesome maintenance team keeping our buildings and community clean and well maintained. We're so glad that you love living with us and we'll keep working hard to ensure nothing but a five-star experience for many years to come!
We're so glad to see that you've enjoyed the comfort and friendliness of our community! Thank you for sharing a great 4.3 star rating for Riverwood. Our team loves to go the extra step to make your apartment feel like home, and we are happy that you, your friends, and your family have found your perfect fit. We look forward to continuing making your stay with us as enjoyable as possible and thank you for being a great part of Riverwood!
Thank you so much for rejoining us and for sharing on your happiness with your home at Riverwood! Our team has built our community's success on providing outstanding care and service and we're so happy to see yet another very satisfied resident. We appreciate the opportunity to provide you with a comfortable home and well-cared for community!
We are sorry to see that you have not received the friendly and responsive service that we are known for during your time at Riverwood. Our team is dedicated to providing our residents with an exceptional experience and we regret that we haven't met the mark with your tenancy. We offer our sincere apologies for the delay with your blinds. We've placed a priority on getting this request resolved and our team will be in contact with you personally to update you on your request. We'd love to hear from you regarding any specific incidents when you were not provided with friendly service, as well as details on any other concerns, and invite you to reach out to our property manager at your first opportunity to provide your comments. They can be reached in the Leasing Office in person, by phone, email or through our resident portal. We hope to hear from you and to turn around your experience soon!
Thank you for sharing your thoughts for Riverwood and for this great 4.5 star rating! We're pleased to see that our community has provided you with several conveniences and that you're enjoying your time in your home. If there is ever anything you wish to discuss, such as renewal pricing, we're always all ears in the Leasing Office. We're open 7 days a week for your convenience. We are grateful to have you with us and thank you for choosing Riverwood for your home!
It is a joy to see that you are enjoying life at Riverwood! Thank you for these five-stars and all of your kind words for our community. It's wonderful to see that you're satisfied with our convenient location and that your home truly meets your needs. We hope to continue to be an excellent choice for your home in the months and years to come and thank you for being a valued resident of Riverwood!
N/A
500
N/A
Studio
$1,325 - $1,985
646
3 Units
1 Bed 1 Bath
$1,740 - $2,190
850
1 Units
2 Bed 1 Bath
$1,630 - $2,605
1,000
3 Units
2 Bed 2 Bath
$2,055 - $2,780
1,200
3 Units
3 Bed 2 Bath
Come home to comfort and convenience at the beautiful Riverwood Apartments in Kent, Washington. Riverwood is a pet friendly community located just minutes from I-5, Highway 167, 99, 516 and downtown Seattle. Here, you will enjoy being within walking distance to great schools, restaurants and shopping. With a fitness center, outdoor pool and sports court, you will discover why Riverwood Apartments provides the best possible home at an affordable price. Our commitment to excellence is your key to better living. Managed by CTL Management, Inc. This community does not accept comprehensive reusable tenant screening reports.
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Contact Property
Riverwood Apartments
24620 Russell Rd
Kent, WA 98032