Review History for klo27

Waters Edge Apartments


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klo27

Resident 2014 - 2015

4/30/2015

This is without a doubt the WORST apartment I have ever lived in. Moved in December 2014 and there were a few things wrong with the apartment we noticed right off, which the maintenance fixed before we moved in. Then, we had to go two weeks without a dishwasher because the girl at the office was insistent that there was something wrong with the washing machine and not the dishwasher and when we finally made her understand that it was in fact the dishwasher (after she left a voicemail telling me how the washing machine worked) we had to wait for the maintenance. Then we find out from them that our unit had been empty since July and that they had "forgotten" to replace it! They also fixed our dryer, threw away a part in our bathroom garbage and left dust and dirt everywhere. Talk about unprofessional! There were so many things wrong....I won't go into too much detail. A maintenance man in a golf cart cut me off to get into the spot that I was backing into while I WAS MOVING! Who does that?! Really scared me, I could have hit him. Didn't get an apology for that at all from the office when I called. However, I will say that after the complex was sold to another company the maintenance got MUCH better. The office got worse. Every time I talk to them there is some kind of problem and they always give me attitude, especially if something is their fault. "Im sorry you feel that way". Yeah, Im sure you do. I got a survey call and they asked me to tell them why I was unhappy living here. So, I wrote a two page letter detailing everything (Im not going to write down everything here, this would be way too long) and I expected some kind of response. I got NOTHING. When I finally got ahold of the manager TWO MONTHS later, after I had given them the letter again, she apologized and I got nothing else. I didn't expect all that much, but seriously? Not even a "we'll do better from now on"? I get nothing but problems when I talk to them! So dumb and rude when I ask a simple question too! Last but not least, the apartment itself. I find bugs and spiders everywhere in my apartment and I do keep it very clean. How they get in Ill never know, but they are huge. The windows are constantly covered in condensation during the winter and that makes for a huge mold problem. I ended up wiping them down with Clorox wipes every other day to keep it under control, which I had to do because Im allergic to it. Ive lived in a converted garage before and I never had problems like these even when I lived there which really says something. All of that doesn't include half of the problems we have had. DO NOT MOVE HERE!
    Manager

    5/3/2016

    Waters Edge Apartments
    Thank you for taking the time to write a review. We understand that each person has a different living experience at Waters Edge and we appreciate your constructive feedback. We did go through a management change in Spring of 2015. We take your evaluation seriously and we would welcome the chance to speak to you about how we can improve your experience. Please contact us at 253-859-3190 at your convenience. Sincerely, Waters Edge Team

    Review 11 out of 74

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    Waters Edge Apartments

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