Review History for Samantha_D

Montebello Apartment Homes


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Samantha_D

Resident 2018

2/5/2018

I lived here with my s/o for 1 1/2 years. Rent started at $1610/mo for a 1/1 ($500 deposit- half non refundable), $30/cat ($500 deposit- half non refundable PER PET). Rent went up after to $1685/mo. We got fresh paint and new carpet (Paints supposed to last up to 3 years according to their contract). You are not allowed to call a towing company for people that recurrently park in your mandatory paid for parking spot (Montebello's policy to leave warnings/information regarding their policy on the car). We also experienced ants which had a quick initial response (they came to confirm that there were , in fact, ants) but took TWO weeks for someone to come out and spray, which we had already spent money to take care of it on our own. We had mold growing under the caulking around the shower (they came to fix it once out of three requests) even though we left the fan running for several hours a day and showered with the door open (there are no windows in the bathrooms- so fan running is a MUST). After moving out I spent 8 hours cleaning the apartment and was charged $397.95 out of the $500 "refundable deposit". Below is their reaction when I confronted them about the charges: "...I want to review your moveout charges. We appreciate your efforts in cleaning and maintaining the apartment. We did have our cleaners come in and do a full clean and we were charged our usual amount of $120 for a 1x1, which we pass directly on to the resident. We always have a professional carpet clean when a resident moves out (required professionally for the heat temperature for cleaning) and we were charged our standard rate of $50. Regarding the painting, we did have a full paint of the apartment and we were charged the standard rate of $165. As a resident of 16 months, the calculation is 67% of that amount, which is $110.55. Because you had done extra cleaning, I took the liberty to reduce the painting charge bringing it down to $85. The final charge was the Conservice fee which was $142.95. Even if you were current with your payments with Conservice, it lags behind a month so when you move out it ends up being more than a month of service..." After an extensive phone call with the manager, I was promised a refund on at least my paint deposit, but that was in November, 2017 so...

Review 4 out of 82

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