Review History for anonymous

Montebello Apartment Homes


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anonymous

Resident 2007 - 2011

12/27/2011

I would not recommend the Montebello apartments because the management team is terrible! The apartments themselves are actually pretty nice (nice layout, clean, reasonably priced) although a bit noisy if you are not on the top floor. We lived in our apartment for 4 years, and as soon as the management changed in 2010, the place went downhill really quick. Our first sign was that it took them 3 weeks to have us re-sign our lease. My husband and I went in to the office 4 times during that time to try and sign it, but they kept saying that the person (property manager) who had to be present for the lease signing was not available. We asked if we could set an appointment and they said that the person's schedule was too inconsistent to set up an appointment. You would think they would have been more interested in getting us to actually sign the lease. The second sign was that the maintenance of the buildings and the grounds got a lot worse once they took over. The buildings became dirty and the pathways were moldy. Also, they did nothing about a huge spider problem. There were spiders everywhere (in the walkways, on all of the garages and in doorways). It was really disgusting. After seeing this, we decided to move out. We tried to set up a time to do a walk through of the apartment and they never responded to calls (4 times) or emails (5 times). Since, we had to move out, we just took pictures of the apartment (to make sure we didn't get screwed with bogus claims of damage) and left the key in the office. About a month later we got a bill at our new apartment for a cleaning fee ($100) and we sent them a check. Seven months later, we received a call from a collection agency saying that we had not payed the cleaning fee and that we had been sent to collections. Knowing we had payed, we looked back at our bank records and saw that the check had been processed a week after we sent the check after receiving the initial invoice. The Montebello management group never sent any notice that they had not received our check before sending us to collections, probably because they had received it. This became a huge hassle that required me to prove to the collection agency that I had payed originally and to make sure that it didn't reflect bad on our credit. My recommendation would be to stay away unless you want to deal with a lot of hassle to cover yourself. The management team seems nice but they are flaky, irresponsible and non-responsive.

    Review 18 out of 82

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    Montebello Apartment Homes

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