Review History for anonymous

Villaggio on Yarrow Bay


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anonymous

Resident 2008 - 2012

12/16/2012

I recommend this apartment complex ONLY if you have the stomach for SIGNIFICANT rent increases every year. My apartment rent went up at least $100/month each of the first 3 years I was there. Dutifully I swallowed these increases during a recession -- even when my employer froze our pay. But Skip Berg, the Villaggio owner, kept increasing the rent. Then came the real punch in the gut: my last renewal came in at $1100/month increase, PLUS new parking and maintenance fees totaling another $150. This represents a 44% increase from 2011 to 2012. If a 44% year-over-year increase is something you'd be ok paying, then you'll love the Villaggio. Finishes are great, location is second to none, and it's lovely during the 1 month out of the year that it's not raining. Obviously Skip wants to get rid of the long-term tenants and start over, so you're just the type of person he's looking for. Unfortunately it doesn't seem to be working. After the considerable trouble of unsuccessfully trying to negotiate with Prometheus/Skip Berg/etc., I took the life-disrupting step of moving. Now I see that the same apartment is available for $2400, which is $120 LESS than I was paying before. So I guess he's willing to raise the rent to throw good tenants out even if the apartments sit vacant. Great business strategy.
    Manager

    12/18/2012

    Villaggio on Yarrow Bay
    Thank you for your thoughtful and clear feedback. I am sorry that over the course of trying to get the pricing adjusted we weren't able to get to an amount you were able to justify, sincerely. This summer we had been generating renewal offers incredibly far in advance (more than two months in some cases) to try to ease the stress of the renewal as much as possible. Unfortunately that lead to significant back and forth conversations as the market rents changed, and I am sorry that process caused considerable trouble. As mentioned in response to previous reviews, we had significantly more turnover in September than anticipated and it caused us to have apartments vacant longer than anticipated. Currently only have 2 three bedroom homes coming available, out of over 35 on site. Again, I sincerely apologize for the stress that the rental increases and corresponding move caused. My wife and I have moved 5 times in the 4 years we've been married and I fully understand the stress and we don't enjoy that others have to do the same when their rent increases so dramatically. Lastly I do want to thank you for your positive feedback regarding the finishes and location, I appreciate that despite your frustration you at least enjoyed a couple of aspects of your time with us. I genuinely hope you are enjoying your new home and thank you for your candid feedback. Regards, Sam Mullen Property Manager Villaggio on Yarrow Bay

    Review 20 out of 186

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    Villaggio on Yarrow Bay

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