Review History for lemo1423

Emerald Point Apartments


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lemo1423

Resident 2013 - 2015

2/18/2015

We moved from Michigan to Emerald Pointe in April 2013. We have a large pit bull and was having a difficult time finding an apartment complex that would take our "daughter" without a pet interview. Emerald Pointe Apartments were recommended to us while discussing our situation to another apartment complex. After many emails back/forth with the office which included apartment and community information, pictures, and cost information, my wife and I decided to rent our apartment sight unseen. Upon arrival we were very happy with the area and the ammenities. It was (and remains to be) a very quiet, family oriented, "drama free" neighborhood. The pool, hot tub and sauna are always clean and well maintained. It is fantastic to have the gym available 24/7, although it is a little outdated. We had a few complaints with our apartment in the beginning; such as, the apartment was a little dirty upon move in, our bathtub and sink were cracking and chipping, maintenance was a little slow for repairs, and the manager was not the easiest person to work with :) However, Emerald Pointe had a change of staff last year and we have not had a complaint since. The office girls always meet you with a smile (even after bugging them 20 times about receiving a package), they are always friendly and helpful. Every morning I see the maintenance guy in the office getting things opened up and ready to go for the day. When repairs are requested they are answered in a very timely manner. The new team really seems to care about the complex, they take the time to interact with residents and never make you feel like you are "bugging" them, (after management got rid of some of the problem residents) the grounds seem to be impeccable. We are really happy with our apartment and do highly recommend Emerald Pointe Apartments.

    Review 18 out of 72

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