Reserve at Town Center
#15,837 #2 #385

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Reserve at Town Center

14420 North Creek Drive, Mill Creek, WA 98012
(119 Reviews)
$2,331 - $2,651/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

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2 Bedrooms

2 Beds, 2 Baths

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D
D

Renter Ratings

B

Review Ratings

Noise

4.0

Grounds

2.0

Safety

3.0

Office Staff

3.0

Maintenance

5.0

Neighborhood

4.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

Reserve at Town Center Reviews

(119)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident ā€¢ 2022 - 2023

4/22/2023

Harassment from neighbor

Whoever left that review about their neighbor harassing them, please leave your contact information. We are 100% sure we moved above those same neighbors. They have left us notes and have been banging on their ceiling at all times of the day since the veryā€¦Ā See More >
    Review Author Icon

    Blah1738494873

    Resident ā€¢ 2020 - 2022

    3/26/2022

    PLEASE DONT MOVE HERE!!! Car break ins EVERY NIGHT not sometimes literally EVERY NIGHT!!! I thought I would be getting a safe experience or at least staff who cared at all especially with such high rent, but that would be WRONG. They donā€™t care, andā€¦Ā See More >
      Review Author Icon

      010790ho

      Resident ā€¢ 2021 - 2022

      1/19/2022

      Manager is terrible and insensitive, plus they remove your reviews from google. The charge for valet trash but the people only pick up trash 50% of the time if that! They also allow pets to pee and poop on balconies

        Review Author Icon

        csweet012

        Resident ā€¢ 2017 - 2021

        7/23/2021

        I lived here nearly 3 years in a beautiful apartment and had no issues. Easily a 5 star experience... however... I recently transferred apartments and downsized from a 2 bed to a 1 bed (no more roommates) and upon moving in I found that theā€¦Ā See More >
          Review Author Icon

          anonymous

          Resident ā€¢ 2019 - 2020

          9/17/2020

          The Reserve feels like a safe haven during a chaotic time. The grounds are so beautifully maintained, I feel grateful just being here. The community is diverse and usually pleasant. The AC has been such a blessing during these hazardous smokey days. The staff areā€¦Ā See More >
            Review Author Icon

            June_C

            Resident ā€¢ 2018 - 2020

            7/9/2020

            Nice community in an excellent location - within walking distance to all the Town Center shops, and easy access to the freeway. Staff is friendly, and maintenance was prompt and professional on the two occasions I needed their assistance. In my experience, parking has neverā€¦Ā See More >
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              anonymous

              Resident ā€¢ 2016 - 2020

              2/7/2020

              Perfect location, but the apartment was dirty when we moved in. Staff are also not very helpful. Rent is very high and goes up significantly each year. They also have had multiple rat infestations by the garbage areas.

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                anonymous

                Resident ā€¢ 2013 - 2014

                11/6/2019

                I loved my time at The Reserve. The floor plans in phase 1 are larger than normal apartments and have unique floor plans. Plus if you get an apartment on the back of the building, it usually has an amazing wooded view! Staff is excellentā€¦Ā See More >
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                  RNter2015

                  Resident ā€¢ 2013 - 2015

                  10/10/2015

                  Just about the worst customer service you will ever come across. They'll be accommodating... until you sign the lease. Then every opportunity they have to make living here unpleasant, they'll take it. It seems like sport for them. In the end, it's just another bigā€¦Ā See More >
                    Review Author Icon

                    fong8

                    Resident ā€¢ 2014 - 2015

                    6/16/2015

                    Absolutely do not recommend living here. My husband and I moved from California last August of 2014 and signed a one-year lease. We are in the process of moving out, and I wish we had taken the previous reviews more seriously. Due to our experience,ā€¦Ā See More >
                      Review Author Icon

                      anonymous

                      Resident ā€¢ 2013 - 2014

                      4/3/2014

                      We moved in almost a year ago and we are unfortunately leaving because of the price. We pay 1379. That includes $50 pet rent and around $79 for utilities as well. We love the place. It is clean and the washer and dryer areā€¦Ā See More >
                        Manager

                        4/16/2014

                        Reserve at Town Center
                        Thanks for sharing your feedback about the Reserve at Town Center. We are happy to know that you love your home, and that our staff has done a good job. If there is anything you need, please don't hesitate to let us know at (425) 379-7799 or at dhoxit@eqr.com. Thank you.
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2014

                        3/14/2014

                        I'm a new resident and soon to be a previous resident. I would agree with other reviews on this site regarding this property. It's a beautiful complex on the outside, great amenities, apartments are clean, new, modern. My issue is the noiseā€¦Ā See More >
                          Manager

                          3/21/2014

                          Reserve at Town Center
                          We are sorry to hear that you've had a bad experience in our community, and hope that you will reach out to us so we can talk about your concerns with you in person. Whenever we receive a noise complaint from a resident we address it as quickly as possible. Our valet trash cans are picked up five days per week. If a resident does not comply with the rules and use the provided containters. If trash is left outside of the containters we clean it up immediately. If you see an area of the property that needs our attention, please do let us know. Please contact me at dhoxit@eqr.com or (425) 379-7799 if there is anything you'd like to discuss. Thank you.
                          Review Author Icon

                          fyrefly1981

                          Resident ā€¢ 2012 - 2013

                          12/31/2013

                          We are in the middle of our second year of a lease. We will not be renewing for several reasons. the first is the price, when we renewed our lease, rent went up $100/month. We pay pet rent for our dog, which will beā€¦Ā See More >
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                            specialk234

                            Resident ā€¢ 2013

                            11/13/2013

                            I love living at the Reserve! I am not only close to everything but the staff has been over the top friendly, professional and caring! I have been there 1 month and it has been very pleasant. I am very happy with my choice!ā€¦Ā See More >
                              Manager

                              12/16/2013

                              Reserve at Town Center
                              Thank you! We appreciate hearing from you, and are glad that you're enjoying your home at The Reserve at Town Center. We want to make sure you're always proud to call our community your home, and so if there's anything else we can do for you, please don't hesitate to contact me at dhoxit@eqr.com or (425) 379-7799. Thank you.
                              Review Author Icon

                              anonymous

                              Resident ā€¢ 2013

                              8/2/2013

                              All in all, the facilities are fairly nice. My only major complaint is the pricing. In my opinion, prices are rather high and if you want to stay longer than one year, plan on your rent going up regardless. I tried toā€¦Ā See More >
                                Manager

                                8/30/2013

                                Reserve at Town Center
                                Thank you for your review. We value you as a resident, and appreciate you taking the time to share your feedback. I'm glad to hear that you overall enjoyed your experience at our community. As for your concern about pricing, we do adjust rates to best reflect the current market value for the types of apartments available. These rates can fluctuate daily, and we do our best to communicate rate changes to residents during the renewal process. If there is anything else you'd like to talk about, you can always reach me at dhoxit@eqr.com or at (425) 379-7799. Thank you.
                                Review Author Icon

                                anonymous

                                Resident ā€¢ 2012 - 2013

                                5/3/2013

                                I really wanted to like this place, as I have had great experiences with Equity before, but not so much this time. I can Honestly say to not rent here, I just spent 1 miserable year here, for the following reasons. 1. Valet trash isā€¦Ā See More >
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                                  anonymous

                                  Resident ā€¢ 2012

                                  3/16/2014

                                  Do not move here, appears nice on the outside, but they go out your their way to inconvenience you and make your stay uncomfortable. (1) They refused to hand over apt key on my move-in-date, because they insisted on collecting pre-paid rent payment in cash only,ā€¦Ā See More >
                                    Manager

                                    2/13/2013

                                    Reserve at Town Center
                                    We appreciate you taking the time to let us know your thoughts. I'm very sorry to hear that you've had a bad experience. We absolutely accept personal checks and do not require secured funds at move-in. Please call me so we can discuss your specific case. Unfortunately, your package was delivered to an address in Bothell and signed by someone at that address. We confirmed with UPS that it never reached our property. We do apologize for any inconvenience. When our pest control company treats apartments, residents must sign a form stating they will vacate the apartment for four hours, and that it is safe to return after the waiting period is over. We are sorry to hear you were not satisfied with the results, as we do ask all residents to let us know if treatments are not effective or if any problems arise. Finally, we have contacted the electric company to sort out the utility billing issue. Please do call me if you'd like to talk about this further. Please feel free to contact me at dhoxit@eqr.com or at (425) 379-7799 if you'd like to discuss any of these items in more detail. I look forward to hearing from you.
                                    Review Author Icon

                                    anonymous

                                    Resident ā€¢ 2012 - 2013

                                    1/15/2013

                                    I do not recommend moving here. There were several hidden fees and ridiculous charges upon move-in, and many bits of information were never offered to me. The w/s/g fee was about $85-90 a month for a less than 650 sq ft apartment; quite a differenceā€¦Ā See More >
                                      Manager

                                      1/17/2013

                                      Reserve at Town Center
                                      We appreciate the opportunity to hear your opinions. Online reviews are important to us, and we read every one. I am so sorry that your experience was less than satisfying. We provide an "Express Move Out" form when notice is given, which includes the expectations for the condition of their apartment. We are also happy to provide pictures of any damages that we charge for. Please lt me know if I can answer any questions for you about your move out. Our garbage enclosures are cleaned twice a day. We had our largest compactor down for two weeks waiting for parts, during which time trash may have accumulated. We do apologize for the inconvenience, and the compactor has since been repaired. I would be happy to talk about any of these issues with you. Please contact me at dhoxit@eqr.com or at (425) 379-7799 so that we can discuss what's wrong.
                                      Review Author Icon

                                      ExitusDeadly

                                      Resident ā€¢ 2011 - 2012

                                      11/18/2012

                                      First and foremost, I love this complex. I have live in many MANY bad ones and this one is a 5 star in my book. Have you ever noticed that people who give bad reviews of good places seems to ALWAYS have trouble with management?ā€¦Ā See More >
                                        Manager

                                        11/19/2012

                                        Reserve at Town Center
                                        Thanks for the glowing review! I'm so glad you've been enjoying our amenities and our location. We want to make sure you're proud to call The Reserve at Town Center your home. If you have further feedback, I'd love to hear it. You can always reach me at dhoxit@eqr.com or at (425) 379-7799.
                                        Review Author Icon

                                        anonymous

                                        Resident ā€¢ 2012

                                        10/13/2012

                                        I'm currently in the middle of my lease and not satisfied with what you get for the money here. My apartment is in phase I and is just average. The built-in desk has the electric, telephone and cable sockets above the desk which looks ridiculousā€¦Ā See More >
                                          Manager

                                          10/25/2012

                                          Reserve at Town Center
                                          Thanks for writing a review and sharing your feedback. We take online reviews seriously, and are sorry to hear that you are not having a good experience. When you are having noise issues, please call the office. We will contact your neighbors and narrow down who is causing the problem, and resolve it accordingly. We definitely want to make sure you're proud to call Reserve at Town Center your home. Please contact me dhoxit@eqr.com or at (425) 379-7799 that you and I can discuss your concerns and how we can make things better.
                                          Review Author Icon

                                          anonymous

                                          Resident ā€¢ 2012

                                          8/20/2012

                                          If I were you, I would take my money and Sanity and RUN LIKE MY LIFE DEPENDED ON IT. Terrible management, Nice apartments. They would not work with you, even if you are in the right. My husband and I was livingā€¦Ā See More >
                                            Review Author Icon

                                            millcreek-2

                                            Resident ā€¢ 2011 - 2012

                                            8/15/2012

                                            DO NOT move into this apartment! There are alot of hidden fees and ridiculous amount of late fees they will charge you. If you use their online system to pay the rent and if you accidently have a typo, the system won t tellā€¦Ā See More >
                                              Manager

                                              8/22/2012

                                              Reserve at Town Center
                                              Thanks for your feedback--it is important to us to hear what our residents are thinking so that we can make positive changes for everyone at Reserve at Town Center. I am sorry you encountered difficulties with our online resident portal. Users are required to verify the account number twice. If the wrong number is entered a second time and they payment does not go through, we do our best to notify residents as soon as our accounting department makes us aware of the situation. Please let me know if you have any more questions or concerns about our system. Regarding your concern about pricing, we do adjust rates to best reflect the current market value for the types of apartments available. These rates can fluctuate daily, and we do our best to communicate rate changes to residents during the renewal process. If you have questions about how our fees and utilities are assessed, please contact me, and I'd be happy to talk about them with you. I can always be reached at dhoxit@eqr.com or at (425) 379-7799.
                                              Review Author Icon

                                              anonymous

                                              Resident ā€¢ 2011 - 2012

                                              8/15/2012

                                              DO NOT move into this apartment! There are alot of hidden fees and ridiculous amount of late fees they will charge you. If you use their online system to pay the rent and if you accidently have a typo, the system won t tellā€¦Ā See More >
                                                Review Author Icon

                                                Pandacrew

                                                Resident ā€¢ 2012

                                                8/12/2012

                                                Make sure you have 1000 dollars set aside for hidden fees and rent hikes and worst of all this company is in bed with the town company. They towe me the first day I moved in 300 dollars later and a few month later Iā€¦Ā See More >
                                                  Manager

                                                  8/22/2012

                                                  Reserve at Town Center
                                                  Thank you for posting your thoughts about living at Reserve at Town Center. Reading these reviews and hearing resident feedback is important to me, as we use it to make our community better for all of our residents. We do have some reserved parking at our community, and if someone is parked in a resident's assigned spot, the resident can alert our office and have the other car towed. Cars can also be towed if they are blocking fire lanes, or are parked on sidewalks. If you have more questions about this policy, or would like to rent a reserved space, please do let me know. Additionally, our gym is open 24 hours. Please contact the office if you are unable to access it. As for your concern about pricing, we do adjust rates to best reflect the current market value for the types of apartments available. These rates can fluctuate daily, and we do our best to communicate rate changes to residents during the renewal process. I am sorry you are not pleased with your experience here, and I would like to make it better. If you have any questions about how our fees are assessed, please let me know. I am here to listen to your concerns, either in the office, or at dhoxit@eqr.com or at (425) 379-7799.
                                                  Review Author Icon

                                                  anonymous

                                                  Resident ā€¢ 2006 - 2012

                                                  7/10/2012

                                                  We rescently moved from the reserve after several years of residence and over the years we noticed a distinct decline in quality. The maintenance staff has to be contacted several times before they arrive unless it's an emergency. The rental staff is less than diligentā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Connections in Unit
                                                    • Laundry On-Site
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: Required. Rent: Required. Restrictions: Breed restrictions apply.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: Required. Rent: Required
                                                      Less Info
                                                      More Info
                                                    Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
                                                    This community is managed by

                                                    Equity

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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q:Ā What is the estimated utility bill for one person?

                                                    Frequently Asked

                                                    Based on 119 number of votes by renters, Reserve at Town Center is currently rated 3.2 out of 5 stars.
                                                    Reserve at Town Center is rated 2/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Reserve at Town Center is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Reserve at Town Center is rated 4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Reserve at Town Center is rated 3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    Reserve at Town Center is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Reserve at Town Center is rated 3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                    Equity
                                                    Dogs Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    Restrictions: Breed restrictions apply.
                                                    Cats Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Check Availability

                                                    Reserve at Town Center

                                                    March 2024

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                                                    Reserve at Town Center is an apartment in Mill Creek in zip code 98012. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $2,651. Nearby cities include Lynwood, Lynnwood, Everett, Mukilteo, and Bothell.

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