Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 3.33 days |
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Autumn Village Apartments
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 3.33 days |
Thank you for your feedback, we're sorry to hear that you have had a negative experience at our community. Unfortunately sometimes our staff decides to move on to new opportunities. If you have concerns you would like to share, please call us at (253) 292-3753 and we would be happy to discuss them with you. Thank you and have a great day!
Thank you for your feedback, we apologize for the negative experience you have had and understand that it is a tough time for residents being at home right now. We have sent out communication asking residents to adhere to the quiet hours and be mindful of their neighbors now that everyone is home during the day. If you would like to reach out to our new manager DeeAnna, please call us at (253) 922-7537 and we would be happy to discuss. Thanks and have a great day!
Hi Victoria. Thank you for your feedback, we apologize for the negative experience you have had at our community and understand it is a tough time for residents being at home right now. There is currently no construction being completed on-site. We have also looked into your other complaints and addressed each of these with you directly. If you would like to discuss anything further, please send us an email and we would be happy to address your concerns. Thanks and have a great day!
Hi there! Thank you so much for your feedback! We really appreciate it! Have a wonderful rest of your day!
Hi Troy, As we explained on the phone, this is not a management issue, the resident failed to vacate on time and the legal steps we are required to take to terminate his tenancy would not have had you moved in within your required time frame. As you know, we expedited your full refund (application and hold fee) and offered to transfer your application to a sister community in the area, as well as give you a concession for the inconvenience. Again, we are sincerely sorry for any inconvenience this may have caused, please let us know if there is anything else we can do. -Autumn Village Management
N/A
N/A
N/A
Studio
$1,305 - $2,372
616
N/A
Willow
$1,611 - $2,763
750
N/A
Sequoia
$1,614 - $2,599
1,056
N/A
Evergreen
The Perfect Hideaway The charming community of Autumn Village is a great place to call home! Surrounded by mature trees and landscaping, you will feel like you have escaped to serenity! Located at the base of Milton and right outside of Fife, you will enjoy the convenience of nearby restaurants & shopping, as well as easy freeway access. Call or stop by today and make Autumn Village Apartments your new home!
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Autumn Village Apartments