Resident • 2012 Not Recommended
The staff are demeaning women that use a smile when you first sign the lease but constantly will diminish and embarrass you at every turn. Every new lease you sign has increased more and more rent. I had a window fixed on my front patio and they had it fixed with a third party glass company. The third party glass company was very kind and when I asked how it was broke they said it could have been any number of ways. The staff tried to claim that it was my patio chairs fault when I know that it was cracked before I had ANY patio furniture and tried to charge me for the price of repairs. They did not tell me they would charge me before the repairs were made to allow me to get them done myself with a cheaper company. When I went to the front office to say I wasn't going to pay for the window the director Heidi told me that she can't prove the break was my fault, called me a liar and said it would show a "lack of character" to not take care of it if it was my fault but she would take care of it. I left the office feeling offended yet still did not have to pay for the repairs. All residents that I know either previously or from meeting them while living at the complex have complained constantly and can not wait to move out.
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