prospective • Visited 2019
Direct quote from April Cross, "Landlords are not in the industry of customer service." She was horribly rude and unprofessional. Normally I would not take the time to write up a review on a place I never even got to see but I want to warn people who may schedule a viewing here. I scheduled an appointment to view the building at 5:30pm, headed over straight after work, got caught in some traffic so I pulled in around 5:38. Tried to call her and she did not pick up. The second time I call she informs me she does not see people if they are 10 minutes late to which I respond I am 8 minutes late and in the parking lot. I asked where I could park (there is no parking by these apartments) and she refuses to give me instruction. At this point it is 5:40 and she starts to accuse me of seeking special services because I was 8 minutes late, called her, and asked where to park. When I later expressed my concerns she responded to me with a three-page long text message explaining to me about how it is not her job to offer customer service. Do not live here if April Cross is the manager.