Number of reviews in the past 365 days | 8 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 125.88 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 8 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 125.88 days |
Thank you for taking the time to voice your concerns. Please reach out to the leasing office to discuss these and any other concerns you may have (206) 935-0676.
We greatly appreciate you taking the time to leave such a wonderful review, as we love to hear from our residents. Your satisfaction is important to our team! We love being in the center of The Junction, making shops and stores so accessible to our residents. We love that you love your home with us!
Thank you for taking the time to let us know about how your application process went. We encourage feedback, so we can increase our customer satisfaction. We're so glad you went through the application process with us, and that you love where you live!
WOW!! Thank you so much for the kind words! Our location really is ideal for anyone looking to be in the heart of West Seattle! Customer satisfaction is the main focus for our team, and we're so glad to hear that it shows! Please let us know how we might be able to make your stay even more enjoyable!
Your feedback is greatly appreciated and we are so happy to have you here with us at Mural! We are sorry that your experience with us at Mural has not been up to our standard, in the past. We have recently hired a new staff, that is motivated and ready to take on any concerns that arise. Our team is dedicated to engaging with our residents by holding virtual movie nights, and passing out pre-packaged sweet treats, since we cannot hold live resident events right now. If you have any other questions or conerns, please reach out to our office either via phone or email.
Thank you for taking a moment to share some thoughts on your time at Mural Apartments. We are sorry to read that your experience has been less than favorable. We hope to change your view on how great this apartment building really is. We've recently hired a new staff who is dedicated to take on any project that comes our way. Please give our office a call so we can discuss any other questions or concerns you may have.
Yes, we LOVE our views and so happy to hear you do, too! Sunrises and sunsets really are the best! We are also happy to hear you are getting great service. Please continue to let us know if there is anything else we can do to help in the future!
Wow! Thank you for writing such an amazing review! We're thrilled you love whwere you live, and are recommending us to your friends! Our location really is ideal for anyone looking to be in the heart of West Seattle! Please let us know how we might be able to make you stay even more enjoyable!
Thank you for taking the time to leave us this feedback. It's great to hear that you're enjoying different aspects of our community, from the buildings themselves to your interactions with our team. We would love an opportunity to further discuss concerns you might have. Please give us a call or visit our office when you have an opportunity. Thanks again and we hope to hear from you soon.
Thank you for sharing your fantastic experience at Mural! Residents' comfort is our priority, so we like hearing that you're enjoying your time here. If we can do anything else to make the community an even better place to live, please feel free to get in touch with our office.
Thank you for sharing your review. Our team strives to give our residents a comfortable home, and we take pride in what we have to offer. We would like to learn more about your experience at our community and address any concerns or suggestions you may have. Please feel free to reach out to our office at your earliest convenience. We hope to hear from you soon.
Thank you for sharing your review of our community! We're glad you're enjoying your overall experience here. We always appreciate resident feedback, as it helps us learn more about other perspectives. If you ever notice an area of the community that requires additional attention, please feel free to reach out to our office. Thank you!
Thank you for your kind words about Mural! It sounds like our convenient location is working out for you! We really are very close to everything you could possibly need. We're pleased to see your experience thus far has been worth 5 stars, and we would love to continue to keep that rating high so if you have any concerns or questions please be sure to come to the office and let us know! We're always here to help. Thanks again!
We're sorry to hear that your experience here has not lived up to your expectations. We strive to provide a community of excellence, so it is upsetting to hear that this is not reflected in your experience. Please feel free to come to us with any questions or suggestions you may have so we may take them into account when planning for our future. And if there are any parts of the community you feel need attention, we ask that you notify us so we can take appropriate action. We hope that we are able to work with you to create the best possible tomorrow for all of us.
We're absolutely thrilled to hear that you've had a five-star experience at Mural! We're proud of all the conveniences of our community, from our excellent location to our hardworking on-site team. Thank you for being a part of it all for two great years. If there is anything we can ever do to help you out, don't hesitate to get in touch with our office!
We're thrilled to hear that you've had a good experience here at Mural! Our team constantly strives to give our residents the best we possibly can, so it's wonderful that you've enjoyed your time here so far. We certainly hope to have you around for years to come, but we understand the importance of finding a commute that works for you. Feel free to get in touch with us if there is anything we can do to assist you.
You just named a bunch of things we love about life at Mural! Thank you for leaving your awesome five-star review here. We strive to create a welcoming place that our residents are happy to call home, so we're thrilled to see that you've enjoyed your time at our community. If there's ever anything we can do to help you out, you know where to find us!
We're thrilled to hear that you've enjoyed your overall experience here at our community. Our team is devoted to creating a helpful and welcoming environment for all residents. The last thing we want is for you to feel uncomfortable at home. You're always welcome to call our security patrol at 206-981-1621. If you ever feel that you need assistance with anything else, please feel free to get in touch with us, and we can help you out or point you in the right direction.
We love having you here at Mural! We're excited to see your five-star review of our community here. Our team strives to create a great home for all of our residents, and we're happy to hear that your first apartment experience with us has been exceptional. If you ever have any questions, you're welcome to get in touch with us. We look forward to continuing to see you around!
Thank you for your positive and honest review of our community at Mural! We are pleased to know we've made your first apartment experience in years a good one so far, and we would love to make it even better. We hear your complaint about the A/C. Normally Seattle doesn't get quite hot enough to need it, but we know it can get rough on hotter days and we are looking into a solution. If you have any questions, comments, or suggestions, please contact the office and we would be happy to hear you out.
We love to hear that you're still loving life here at Mural! Thank you for taking the time to update your five-star review. We get how nice it can be to get everything you need done without a car. That's why our location is one of our favorite parts of our community! It's also great that you've enjoyed the beauty of natural light in your home -- it can definitely be hard to come by at times. Thank you for being a valued resident at Mural! If you ever have any questions, please feel to get in touch with us, and we would be more than happy to help you out.
We're honored to hear that you've continued to have such a great experience at Mural! Thank you for sharing your five-star review and for being a wonderful part of our community! We aim to provide an environment that our residents are proud to come home to, so we love hearing that you not only love our team, but also our location. Remember you're always welcome to get in touch with us if you ever have any questions. We look forward to continuing to see you around!
We are humbled by your five-star recommendation of Mural Apartments! Our location and wonderful amenities are an excellent bonus of choosing to call our community your home, and we appreciate your praise. We strive to ensure our residents enjoy their home and feel comfortable and we are so glad this has been your experience. We sincerely appreciate that you took the time to reflect on your move here and we wish you a long and happy stay in your home here!
Thank you for this 5-star review! We're thrilled your time here at Mural was such a positive experience. Thank you for choosing us as your home and although we miss you, we wish you the best in your new place of residence. Have a wonderful day!
It's truly an honor for our team to read your four-star recommendation of Mural Apartments and your kind words of praise about our onsite team! We know how valuable it is to have a reliable, professional team that you can depend on so we put every effort forth to provide the highest quality of service possible for our residents. We also realize that our prime location means being in the heart of all the vibrant action that West Seattle has to offer, so we made sure our homes were designed to provide a wonderful retreat from city life. Stick with us and you'll continue to love where you live; we're sure of it!
N/A
581
N/A
Studio
N/A
570
N/A
Urban 1bd 1ba - B
N/A
636
N/A
Traditional 1bd 1ba - F
N/A
653
N/A
Traditional 1bd 1ba - C
N/A
672
N/A
Traditional 1bd 1ba - B
N/A
692
N/A
Traditional 1bd 1ba - E
N/A
757
N/A
1Bed Den
N/A
759
N/A
Traditional 1bd 1ba - D
$1,600 - $1,996
695
1 Units
Urban 1bd 1ba - A
$1,810 - $2,415
811 - 843
2 Units
Traditional 1bd 1ba - A
N/A
1,019
N/A
Traditional 2bd 1ba - B
N/A
1,071
N/A
Traditional 2bd 1ba - A
Touchless in-person tours are now available. We are offering 2 months free rent on select homes! Call us today for more information! Mural apartments, located in the heart of the West Seattle Junction, combines luxury living with a pet-friendly environment in one of the most active, fun and walkable areas of metropolitan Seattle. We have a “walker’s paradise” Walk Score rating and everything you need for a good life is literally at your fingertips. Just outside our front door you'll find unique, locally owned shops, eateries, neighborhood pubs, and grocery stores. If you're looking to rent an apartment on the Westside in the Genesee neighborhood, stop by Mural apartments.(+more) We offer spacious studio, one, and two bedroom floor plans with large windows to capture striking views and allow in natural light. Enjoy the views and vibrancy of the city on your private patio or terrace. Cook a delicious dinner in your gourmet kitchen complete with sleek energy efficient appliances. Your new apartment home is also fully wired and connected for ease of digital world set up. At Mural apartments, we celebrate the art of living by bringing together environmental responsibility, functional design, and creativity to capture the unique lifestyle that sets West Seattle apart. Allow views of Elliott Bay, the Olympic Mountains, and the incredible Seattle skyline to give you pause each day as you enjoy your gourmet kitchen and roomy, light filled apartment home. We offer a 24 hour state-of-the-art fitness center just perfect for keeping the work life balance in shape. Mural apartments are the perfect oasis to come home to. Take a look at our photo gallery and schedule your appointment, or drop by and visit us for your personal tour today!
Please allow up to 24 hours for your answer to be visible to the public.