The Overlook at Westridge
Resident • 2011 - 2012 Not Recommended
We lived at this place for 11 months. We had one dog, who is well trained and never once went to the bathroom inside the apartment. Before we moved out we cleaned the place very well and vacuumed the carpets. Our carpet looked like it should look after someone lived there for 11months. We moved out and got a letter saying we owed them close to $1,100 for COMPLETE CARPET REPLACEMENT! They said it was due to pet stains but my dog would never and had never made ANY pet stains! I asked where they were getting the idea there was pet stains, stating that I know the surface of the carpet just needs a normal move-out shampoo. They informed me that they do a BLACKLIGHT TEST by pulling back the carpet and shining the light underneath and that is how they saw stains. Maybe it was something spilled like milk or juice or something that we cleaned the surface of and got to look just fine, not knowing about this blacklight test. Now fighting this and they are extremely uncooperative. FYI, THE BLACKLIGHT TEST IS NOT STATED ANYWHERE IN THE LEASE!!! Also, parking is horrid! Dog crap everywhere! Maintenance was zero help in clearing snow and iced walk ways for people to get out of the complex during a snow storm. I had to shovel my own sidewalk and stairs and create my own path to get out because apartment staff was nowhere to be seen. DO NOT MOVE HERE BECAUSE THEY WILL STEAL YOUR DEPOSIT AND THEN SOME USING THIS SCAM BLACKLIGHT TEST!!!!!!!!!!!!!
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