Review History for Verified Resident 326793

Velo and Ray


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Resident 326793

Verified Resident 2015 - 2017

3/31/2017

I was one of the first residents to move into The Ray and far preferred the original property manager. While Greystar is good about responding to maintenance requests and the leasing staff are always very friendly, both community managers have been largely unhelpful. The building could use some paint and the recently upgraded amenities don't really flow with the theme of the building leaving the building with somewhat of an identity crisis. I feel like Greystar doesn't really understand the building and has moved it downmarket while keeping rent up there with newer, nicer properties in the area.
    Manager

    11/10/2017

    Velo and Ray
    Hi Verified Resident thank you for taking the time to leave us your honest feedback.
    1 Previous Review

    Previous Review

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    carlson11

    Resident 2015 - 2017

    3/15/2017

    Overall the Ray is a pretty decent place to live. However, there's a lot of new competition in the area and I think Greystar needs to up their game if they are going to remain competitive. While maintenance requests are handled in a reasonable amount of time, the office feels very understaffed. Some requests are missed and the office basically soft closes about 2 hours before they officially close leaving you questioning whether or not they're open or not. Greystar desperately needs to retain an industrial designer as the "upgrades" to the building are not in keeping with the original design aesthetic and frankly don't really fit into the look and feel. The building feels like it's in the middle of a existential crisis (ok, maybe a little overdramatic). While I've enjoyed living here since the building got it's occupancy permit I will probably call it quits after this lease is up.
      Manager

      3/16/2017

      Velo and Ray
      Thank you, Aaron, for your comments-they only will help us get better! We're always open to ideas on how to improve the property and your living experience. We are in the process of hiring a new team member so that we can provide the best service possible to our residents! If you'd like, please contact us to make your experience a positive one. Ray Apartments, (206) 632-9000

      Review 15 out of 21

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