Everything you've read about the owners/landlords is true. Absolutely the most horrible experience my wife and I have had in 15 years of apartment living. How bad? We retained a lawyer after we moved out...
This place gets high marks for the units, which are nice, and the neighborhood, which is great. The building is so-so; boring and semi-clean. The rent is affordable and would be totally worth it if you didn't have to deal with the landlords.
We are not new at this; we are responsible mid-30s working professionals. I've never been treated so badly in my life as by these people. RENT AT YOUR OWN RISK.