Thank you for bringing your concerns to our attention. Our team here at Pine Valley Ranch is always looking for ways to make residents feel at home, and we are sorry to hear that your experience was not positive. Rent is always the same each month, but utilities can change. Once you are in a lease the rent stays that amount through the lease. As far as move out charges go, please give the office a call. We charge for any damages that was done by the resident and charge you what we pay. Please contact the office at 509-363-1111 so we can go over your move out with you. Thank you!