Number of reviews in the past 365 days | 21 |
Percentage of reviews responded to | 90.48% |
Average time to respond to reviews | 32.71 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 21 |
Percentage of reviews responded to | 90.48% |
Average time to respond to reviews | 32.71 days |
We are very happy we could provide you with a positive experience! Thank you for this feedback. Have a great day!
We're happy to hear you had such a positive experience with our team! If there is ever a garbage back-up or trash left out, please call or email the office immediately and we will take care of it right away. Thank you!
Thank you for taking the time to leave a review for us at Apex. We're happy we could meet your expectations!
Hello - We are not aware of what issues you are referring to, but we would like the opportunity to address your concerns. Please reach out to us directly at (253) 472-6281 when you have a chance. Thank you, and we look forward to hearing from you.
Hi there, thank you for taking the time to leave a review for us at Apex. We're happy we could meet your expectations!
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We are happy to assist if there is a specific noise complaint you'd like us to address. Our staff works hard to try to remove trash from the community, but sometimes we miss things. Feel free to email or call the office if there is trash that needs to be picked up. Thank you for taking the time to leave us a review.
Hi there - It's upsetting to hear that you did not receive the top-notch service we strive to provide. Our courtesy patrol officer patrols the building every night and is available for calls from residents for noise complaints, suspicious acitivty, etc. We would like to have a better understanding about your experience. Please reach out to us at (253) 472-6281 at your earliest convenience and we will do our best to resolve this with you.
We are disappointed to hear that you did not have a more positive experience with us. We would like to have a better understanding about your experience. Please reach out to us at (253) 472-6281 at your earliest convenience and we will do our best to resolve this with you.
Hi there, thank you for taking the time to leave a review for us at Apex. We're happy we could meet your expectations! Thank you for choosing to make Apex your home!
Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like to have a better understanding about your experience. Please reach out to us at (253) 472-6281 at your earliest convenience and we will do our best to resolve this with you.
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (253) 472-6281 to speak to our manager directly.
Hello, thank you for leaving a review! We do have a cleaning service 5 days a week cleaning the common areas. We appreciate the feedback on the cleaning and will work with our team to address your concerns. If you'd like to discuss it further, please call us at 253-472-6281 to speak with one of our office staff. Thank you!
Hello. We are disappointed to hear about your experience at our community. We do not charge to use or reserve the elevators. Please reach out to us at (253) 472-6281 so we may assist you in moving forward towards a resolution.
Hi there, I am so sorry of the unpleasant music after 8 PM. You are welcome to contact our courtesy patrol for any after-hours noise complaints. They can be reached at 253-922-4467. Feel free to reach out to us if you need anything or you have details on the apartment playing the music. Have a wonderful day.
Hello! We're so glad that we were able to go above and beyond your expectations!
Thank you for taking the time to leave a review for us at Apex. We're happy we could meet your expectations! We apologize for any unpleasant interaction you've had with any of our staff members. Please don't hesitate to reach out to us if there's anything more we can do!
Thank you for your feedback! We appreciate you taking the time to leave us a review. Let us know if there is anything we can help with!
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Apex. Thank you so much for your feedback! We hope you have a great day!
Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Hi there, we would like to get some more details about your experience with us. We strive to provide great customer service for our residents. We do have contracted courtesy patrol every night and have received great feedback about their presence at our community. Please reach out to us at your earliest convenience and we will do our best to resolve this with you.
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please reach out to us at (253) 472-6281 so we may identify ways to improve your experience.
We understand the frustration with the garage doors. Parts had to be ordered after someone hit the doors. We heard your concerns about the previous courtesy patrol and hired a new courtesy patrol. We ordered new anti-theft panel for the mailboxes and should be installed very soon.
Shygirl0253, we're disappointed to hear of the negative experience you had at our location. We understand the frustration with the garage doors. Parts had to be ordered after someone hit the doors. We heard your concerns about the previous courtesy patrol and hired a new courtesy patrol. Thank you again for taking the time to let us know how we can improve.
N/A
563
N/A
Mt. Olympus
N/A
590
N/A
Tiger Mountain
N/A
595
N/A
Glacier Peak
N/A
596
N/A
Mt. Thielsen
N/A
984
N/A
Penthouse
$1,151 - $2,030
589
1 Units
Mt. Jefferson
$1,245 - $2,153
615
1 Units
Mt . Stuart
$1,405 - $2,382
816
1 Units
Mt. St Helens
$1,536 - $2,256
955
1 Units
Mt. Shasta
N/A
1,243
N/A
Mt. Adams
$1,650 - $3,153
1,050
3 Units
Mt. Baker
$1,700 - $3,243
1,293
2 Units
Mt. Rainier
N/A
1,373
N/A
Penthouse
Experience the excitement of luxury living at Apex Apartments in Tacoma, WA. Take in our breathtaking views and beautiful natural landscapes while browsing our photo gallery of this one-of-a-kind community. We offer a diverse set of floorplans to fit your needs and lifestyle. Ranging from studios up to spacious three-bedroom apartments- Apex has you covered. Enjoy spacious layouts featuring lofty nine-foot ceilings. Walk on premium ceramic tile flooring as you enter your home for an added touch of designed elegance. Providing the ideal chef inspiration, savor in stately granite or quartz countertops, enjoy contemporary stainless-steel appliances coupled with a convenient breakfast bar. For your convenience, enjoy spacious walk-in closets and in-home washers and dryers. With more than enough lounge chairs and umbrellas to go around, you will love kicking back by our resort style pool and spa on warmer Tacoma days. Curl up with a good book next to our toasty outdoor fireplace. With stunning views surrounding you, look out at the beautiful sky with Mt. Rainier from your very own balcony. The comfort of home and the pleasures of a resort are yours at Apex.
Please allow up to 24 hours for your answer to be visible to the public.