Ratings & Prices for Montair at Somerset Hill Apartments, Tumwater, WA

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	3.3
Safety	3.1
Office Staff	3
Maintenance	3
Neighborhood	4.3
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	32

Manager's Review Engagement

Percentage of reviews responded to	53.12%

Manager's Review Reply Time

Average time to respond to reviews	52.31 days

Ratings & Reviews (287 Reviews)

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Resident • 2017 - 2021

02/18/2021

Community amenities began disappearing when Graystar bought the property. The only thing residents got was a paint job, and some of the painters were pretty creepy and hung around for quite a long time, sometimes harassing residents. Office staff are sketchy. Voice message prompts you to… See More

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Verified Resident 858691 • vrp • 2019 - 2020

Updated Review

02/18/2021

Location is great, including bus stops and views of Mt Rainier, the State Capitol, and Puget Sound. Parking is reasonable. Office support is inconsistent since the COVID restrictions were made, was very good. Maintenance usually works hard to resolve issues quickly, especially vital ones (like appliances… See More

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Previous Review

· 01/01/2021

Verified Resident 873073 • vrp • 2018 - 2020

02/15/2021

overall great place to live, the prices are high but the amenities make up for it (i mean when they're available. i.e. the gym, hot tub, tanning bed and pool, although they have been closed during covid and there have not been any discounts in rent… See More

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Verified Resident 871833 • vrp • 2018 - 2020

02/10/2021

Nothing here is well maintained, the apartments are shoddy and things fall apart constantly, maintenance team takes forever to respond to complaints (it took harassing the office for a week to get a broken washer with sitting water fixed, 2 months to get someone to come… See More

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anonymous • vrp • 2016 - 2020

Updated Review

01/22/2021

We lived here for 3 years and had a wonderful time while here. HOWEVER. We moved out just 3 months after I gave birth to our first child. Not wanting to miss any payments I had put our payment on autopay and forgot to turn it… See More

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Previous Review

· 09/10/2020

Verified Resident 858507 • vrp • 2020

12/31/2020

Is very unprofessional the team, the apartments floor plan is terrible the walls are thin and ceiling is thin as well. The washer machine started having problems that they didnt want to resolve, the cabinets coming off, the shower handles broken, the fridge leaking water and… See More

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Verified Resident 856614 • vrp • 2020

12/23/2020

Not until I receive better care that is focused on me - where I dont have to be the tactful one in conversations to get what I need. Happy to write a review if things ever improve and Im treated better. Angela however is AMAZING. My… See More

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Verified Resident 856357 • vrp • 2018 - 2020

12/22/2020

Nice apartments. Small for price. Can hear everything your neighbors do. Strongly recommend getting a top floor unit if possible, otherwise youll hear every foot step and tv show your upstairs neighbor watches.

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Verified Resident 855340 • vrp • 2019 - 2020

12/19/2020

Nothing to describe, when you have to do it all yourself and are still expected to pay monthly rent and trash in which hasnt been working regularly. Not a great place to live if you have a family, if your young adults this place is for… See More

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KCHoffman • Former Resident • 2020

12/01/2020

I have rented for the last 7 years and this apartment and management has been on the bottom of my scale. When we first moved in we arrive after closing hours (from out of state) and they left the apartment door unlocked for us. The first… See More

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Verified Resident 771327 • vrp • 2019 - 2020

11/30/2020

The office staff is the most unprofessional and rude staff ive ever dealt with. Maintenance orders take MONTHS to be worked on. They have no problem asking for rent during a pandemic but cant answer a phone call or reply back to multiple emails.

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Verified Resident 846017 • vrp • 2020

11/22/2020

Management does nothing to prevent people from blocking access to garages to get your car or mobility scooter. They have been asked to post signs, mark the pavement as no parking and they do not call towing. They say it is the resident responsibility. No..this is… See More

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Verified Resident 840517 • vrp • 2020

11/06/2020

These apartments are very beautiful at first glance, but upon closer inspection are found to be very cheaply made and repaired/refinished. The walls, floors and ceilings are very thin- you can hear every step your neighbors make. Cheap repairs in the home are unsettling for the… See More

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Verified Resident 588811 • vrp • 2018 - 2020

10/19/2020

I havr been living at Montair at Sommerset hill for 2 years and its been a dream. We have not had a single issue with any staff. And any issues with our apartment was minor and addressed immediately by the staff. I couldnt ask for more… See More

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Montair at Somerset Hill Apartments Manager

11/02/2020

Verified Resident 588811, we're happy you found our staff to be so supportive during your experience here at Montair at Somerset Hill. Thank you, and have a fantastic day!

Verified Resident 833421 • vrp • 2020

10/17/2020

Nice apartment, playground, fairly quiet, polite staff, more parking is needed, covered lots should be included in rent and there should be more of them. Sometimes I have to park really far from my apartment building

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Montair at Somerset Hill Apartments Manager

11/02/2020

Verified Resident 833421, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Montair at Somerset Hill!

Verified Resident 827666 • vrp • 2020

10/04/2020

The staff in the main office is wonderful and the maintenance personnel are always cordial saying things like good morning or hows your day been? Neighbors are good to go and in our experience very friendly

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Montair at Somerset Hill Apartments Manager

10/06/2020

Verified Resident 827666, thank you for your kind review; we are happy to pass along your comments to the team here at Montair at Somerset Hill! We can't wait to see you again, have a great day.

Verified Resident 823064 • vrp • 2020

09/24/2020

I really enjoy my home at Montair! The office staff was wonderful helping me pick out my home and made the move in process very easy! The maintenance staff has been great and timely on any of my concerns with my apartment. My puppy loves the… See More

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Montair at Somerset Hill Apartments Manager

10/06/2020

Verified Resident 823064, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Montair at Somerset Hill. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Verified Resident 811844 • vrp • 2015 - 2020

09/04/2020

In May, I began my fifth year here at Montair, where I love living for the location, amazing views, wonderfully spacious apartments, and most importantly, for the staff. I wish I could give the staff more than five stars! Everyone with whom I have interacted is… See More

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Montair at Somerset Hill Apartments Manager

10/06/2020

Verified Resident 811844, we're so glad that we were able to go above and beyond your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Verified Resident 803219 • vrp • 2014 - 2020

08/13/2020

The office staff is great but maintenance is unreliable and does not follow schedule appointments. They show up unannounced and don't follow through on everything. Bill is great and so are Angela and Sam. I do not like the added cost for the trash service.

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Montair at Somerset Hill Apartments Manager

08/19/2020

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Verified Resident 791394 • vrp • 2019 - 2020

07/15/2020

I live the location but the experience has been less than ideal. No smoking is not enforced, noise can be frustrating although it is an apartment. I feel like if I am paying the same amount of rent as others there should be a mutual respect.… See More

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Montair at Somerset Hill Apartments Manager

07/21/2020

Hi Verified Resident 791394, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (360) 956-3000 to discuss this further.

Verified Resident 784199 • vrp • 2019 - 2020

06/26/2020

I've really enjoyed my time at Montair. I absolutely love the location being that I am a student at SPSCC and it is only minutes from the college. I also love that it is on the bus line and only a ten minute ride to the… See More

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Montair at Somerset Hill Apartments Manager

07/01/2020

Hi Verified Resident 784199, thank you so much for your positive comments about Montair at Somerset Hill! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Verified Resident 778460 • vrp • 2020

06/11/2020

I was very excited to move to Montair. The location is great and the complex seemed large, but well maintained. Due to COVID 19 I was not able to view an apartment, but the leasing staff were responsive and courteous. The move-in has not been as… See More

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Montair at Somerset Hill Apartments Manager

06/24/2020

Verified Resident 778460, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to work towards a resolution, so if you are willing, please reach out to us at (360) 956-3000 to discuss this further.

Verified Resident 777915 • vrp • 2018 - 2020

06/10/2020

There's trash on the ground and massive dog crap in the lawns(not enough dog waste containers.) I got told they were an eyesore but mounds of crap isn't. How and where are kids supposed to play without rolling or stepping in crap or garbage. In the… See More

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Montair at Somerset Hill Apartments Manager

06/24/2020

Hi Verified Resident 777915, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We have provided 18 pet stations throughout the property and even provided pet waste bags. We would like to work towards a resolution, so if you are willing, please reach out to us at (360) 956-3000 to discuss this further.

Verified Resident 777907 • vrp • 2020

06/10/2020

The leasing staff is very friendly and the property is beautiful. I love how well kept the grounds are. Additionally, the amenities are far superior to other places I have lived. The leasing process was relatively easy and efficient. The location is ideal. There are plenty… See More

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Montair at Somerset Hill Apartments Manager

06/24/2020

Verified Resident 777907, it's experiences like yours that really keep us motivated! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Verified Resident 773907 • vrp • 2019 - 2020

05/31/2020

Montair is a peaceful area where I can feel safe and go about my daily routine without issue. The appearance is very nice, it's a big complex while at the same time not too overwhelming. The apartment is clean with a fresh modern look, and I… See More

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Montair at Somerset Hill Apartments Manager

06/09/2020

Hi Verified Resident 773907, thank you so much for your positive comments about Montair at Somerset Hill! We are always more than happy to assist you if anything else comes up. Take care!

•

Updated Review

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Manager

Features & Amenities

General

ADA Accessible
BBQ Grills
Balcony
Basketball Court
City Views
Clubhouse
Fireplace
Fitness Center
High-Speed Internet
Mountain Views
On-Site Maintenance
Online Payments Accepted
Playground
Pool
Renovated
Spa
Stainless Steel Appliances
Storage Space
TV Lounge
Walk In Closets

Pets

Cats Allowed
Deposit: $250
Rent: $25
Dogs Allowed
Deposit: $250
Rent: $25
Restrictions: Aggressive breed restrictions apply. List the Breed Restrictions: Rottweiler Doberman Pinscher Pit Bull Terrier/Staffordshire Terrier Chow Presa Canarios Akita Alaskan Malamutes Wolf-Hybrid or any mix thereof.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
N/A
SQ. FT.
628
Available
Avail.
N/A
Model
Adams

View Floor Plan

Price
Price
N/A
SQ. FT.
628
Available
Avail.
N/A
Model
Adams Renovated

View Floor Plan

Price
Price
$1,487 - $2,315
SQ. FT.
688
Available
Avail.
2 Units
Model
Baker

View Floor Plan

Price
Price
$1,530 - $2,315
SQ. FT.
688
Available
Avail.
1 Units
Model
Baker Renovated

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
Price
$1,701 - $2,609
SQ. FT.
884
Available
Avail.
1 Units
Model
Crystal

View Floor Plan

Price
Price
$1,714 - $2,522
SQ. FT.
884
Available
Avail.
2 Units
Model
Crystal Renovated

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,035
Available
Avail.
N/A
Model
Olympus Townhouse Flat

View Floor Plan

Price
Price
N/A
SQ. FT.
1,035
Available
Avail.
N/A
Model
Olympus Townhouse Flat Renovated

View Floor Plan

Price
Price
$1,632 - $2,681
SQ. FT.
951
Available
Avail.
5 Units
Model
Rainier Renovated

View Floor Plan

Price
Price
$1,653 - $2,222
SQ. FT.
951
Available
Avail.
1 Units
Model
Rainier

View Floor Plan

2 Bedrooms, 2.5 Bathrooms

Price
Price
N/A
SQ. FT.
1,075
Available
Avail.
N/A
Model
Olympus Townhouse

View Floor Plan

Price
Price
N/A
SQ. FT.
1,075
Available
Avail.
N/A
Model
Olympus Townhouse Renovated

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
$1,884 - $2,621
SQ. FT.
1,212
Available
Avail.
2 Units
Model
St. Helens Renovated

View Floor Plan

Price
Price
$1,923 - $2,561
SQ. FT.
1,212
Available
Avail.
3 Units
Model
St. Helens

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Mountain views, Puget Sound, and large apartments and townhomes offering plenty of room to breathe. Montair at Somerset Hill is made for those who like city tastes blended with small-town charm, as only the Olympia area can provide. Choose modern living in a quaint, quiet neighborhood, in a professionally designed, spacious, newly renovated apartment home. Rich appointments place you in the lap of luxury, while large patios beckon you outside. Amenity spaces are made to impress, being the perfect bridge to the great outdoors. Relax at one of the two outdoor pools, throw a small party in the courtyard with fire pit, or take the kids to the playground in a beautiful park-like setting. If the weather’s not cooperating, hit the indoor basketball court, fitness center or spa. When you feel like showing your social side, we’ve got weekly resident events, and if restaurants and brewpubs beckon, exceptional freeway access quickly connects you to all the flavor of Olympia’s downtown.

Office Hours

Sunday: 10:00 AM - 05:00 PM
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Montair at Somerset Hill Apartments?
The community is rated 3.2/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Montair at Somerset Hill Apartments?
The community is rated 3.3/5 stars, signifying much satisfaction on average.

How safe is Montair at Somerset Hill Apartments?
The community is rated 3.1/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.3/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 3/5 stars, which is considered being moderately effective on average.

How often does management engage with reviews?
Managers have responded to 53.12% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 52.31 days to their community reviews in the past year.

Who manages Montair at Somerset Hill Apartments?
Greystar

What is the pet policy at Montair at Somerset Hill Apartments?
Cats Allowed
Deposit: $250
Rent: $25
Dogs Allowed
Deposit: $250
Rent: $25
Restrictions: Aggressive breed restrictions apply. List the Breed Restrictions: Rottweiler Doberman Pinscher Pit Bull Terrier/Staffordshire Terrier Chow Presa Canarios Akita Alaskan Malamutes Wolf-Hybrid or any mix thereof.

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths and 2 Beds, 2.5 Baths and 3 Beds, 2 Baths