Review History for Verified Resident 551280

Quail Springs


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Resident 551280

Verified Resident 2015 - 2018

10/4/2018

It's been good until mice problem. I can't even have my door open because of them. Garbage is a real problem on the weekends . Parking is a real issue. Kids dumping garbage without adult supervision. So they just dump it where ever. It took 3 months to get washer replaced after putting in a complaint about washer not working.
    Manager

    10/11/2018

    Quail Springs
    Thank you for the review, I do remember you contacting the office about the mice issue you were experiencing and we addressed it very quickly. Unfortunately due to nearby construction the wildlife habitat does get disruptive and small animals try to find new homes. Also, when you did bring to our attention about the garbage cans overflowing; we quickly called the Waste Company and increased the pick ups. I'm so happy you like your new washer and dryer. It did take a little longer then we planned to replace them. The obstacle we ran into was that the machines ran perfectly, a little loud. But they did the job they are intended to do. But we wanted you to be happy and enjoy every aspect of your home so we finally got approval to replace the machines with new ones. I hope you enjoy them. Please let us know if we can assist you further and we hope you continue to make Quail Springs Apartments your home for many more year. Erin Atkinson Property Manager

    Review 24 out of 54

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