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Quail Springs

4711 North Dallas Road

West Richland, WA 99353

 
 
 
 
 
 

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Former Resident · 2018
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Noise
Maintenance
Neighborhood
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10/11/2018
My experience was brief so take it for what it is worth. It is apartment living so don't expect much. When I moved into the apartment it had new carpet and freshly painted wall. The walls were not to my standard, but never the less they were painted. The light was missing from the stove, the stove filters were missing, the dryer was not hooked up to the vent, multiple rods were not on the blinds to open and close the blinds, parts were broken in the fridge, and the A/C was not working at the beginning of august, and some of the smoke detectors batteries were dead. When we moved out all of the things were fixed, some by me and some by the maintenance guy. The only two outstanding things were one of the blind rode's was still missing and the light on the stove was still not replaced. I left the apartment in better condition than what was left for me and the decided to charge me for a carpet cleaning. In addition, they gave me the final bill 4 business days before it was due and would not move the date. I was not behind in any of my payments when they gave me the bill. I asked if they could at least give me a week to pay the bill and the answer was no. They also didn't charge me any utilities until I was already moved out and then charged them both in one month. The problem is they expected me to be timely with my payments, but they were not timely with their billing. I did not feel that they fully upheld their end of the bargain and learned my lesson with quail springs and Pacific Living Properties. This is just my experience. I may not be the majority so please take this with a grain of salt.
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Quail Springs Manager

11/02/2018

Thank you for the review Danial. I'm so sorry that your stay at Quail Springs didn't meet your expectations. I apologize that in our rush to get your apartment ready, we apparently missed a few items. It was also very unfortunate that your air conditioner broke the week of the heat wave, and I'm sure that was extremely frustrating. In regards to your water bill, there is typically a one month delay in the utility billing cycle, so the first bill arrived around the time you were vacating, and we had to deduct your utility bill from your deposit. I apologize if there was any confusion regarding this issue. In order to provide a clean home for future residents, it is our policy to always have carpets professionally cleaned after a resident vacates. Per the lease agreement, residents are responsible for having the carpets professionally cleaned by a company of their choice, or we will have it professionally cleaned by a vendor, which would then be covered by the security deposit. I apologize if there was any miscommunication regarding this policy. I do wish you all the best of luck in your home, and I'm very sorry that your experience here was less than satisfactory. If you ever need a rental reference, we would be happy to assist you. Sincerely, , Erin Atkinson Property Manager

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