We have been overall happy with our apartment. There are things we wish management would follow through with. The garage exhaust fans are still not working. We were told parts were ordered over a year and a half ago. Third floor common area window in the 96 bldg has a missing screen which we were told has been ordered. It's been that way since it was repainted almost 2 years ago. Residents open this window which allows everything to come right in. Most concerning is the parking situation. There are targe trucks with large trailers parking in areas that not only make entering and exciting with a car difficult, it would hinder emergency vehicles from getting through with a fire truck or ambulance in an emergency. Management sent out an email to the residents on April 12 stating vehicle must park in designated stall and anyone in violation of this would be towed. They said the Madison Fire Dept requested that no parking signs be put up so they would have the access they need This is yet to be done.
Manager
8/14/2023
Preserve West
We sincerely appreciate your feedback and are glad to hear that you have been generally satisfied with your apartment at Preserve West in Madison, Wisconsin. We apologize for any inconveniences you have experienced. We understand the importance of these concerns and are actively working to address them. Rest assured, we are committed to resolving these issues promptly and improving the overall living experience for our residents. Thank you for bringing these matters to our attention, and we will continue to strive for better communication and follow-through. Your satisfaction remains our top priority.
Sincerely, Dawn Community Manager
1 Previous Review
Previous Review
Resident 640538
Verified Resident ā¢ 2019 - 2020
1/16/2020
We like the apartment and it now feels like home. The location is perfect for us. We are now located close to friends and family. The setting is quiet with trees and nature that we continue to enjoy every day.