My family lived at Willow Pond for 4 years and left only because we bought a house. We were very happy with the service and management there. When problems did arise they were handled quickly and professionally. The area is safe, great for kids - lots of ways for kids to be entertained with a basketball hoop, playground and large grassy areas. The complex was very well maintained. I wasn't crazy about their decision to replace the gardens with rocks - I guess that is less expensive to maintain but it makes it look less homey. Melody, the apt manager, was always friendly, professional, and on top of things, even replying to texts sent to her at off-hours (weekends, later at night). Area is very safe, had no concerns in that area. Nice and quiet. It was great having laundry right in the apartment. I would recommend this apartment complex and company to anyone, but especially families with kids. My daughter had a lot of friends to play with here and we miss that now. I