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Resident · 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/20/2016
I absolutely love New Berlin. Hidden Creek is a nice place to live. However, the maintenance is beyond horrible!!! If you need something fixed, you'll be waiting at least 2 months, and by no means am I exaggerating. And when they do fix things, it's not done correctly and will need to wait another two months. I can't even use one of my bathrooms due to major repairs needed. The maintenance guy will tell you a date, the date comes, no show, and then another date will be provided, no show, then another date, and so forth. I'm sure you get the idea. You have to keep calling them when they don't show. They don't even give you a curtesy call letting you know that they cannot come. This is extremely unfair and unprofessional. But don't let your rent get out one day late because they will be all over you. They should put that much energy in fixing things. I can't wait until my lease is up. If you are ok with waiting months for just even minor repairs or not being able to use the amenities in your home that you pay for every month, then this is the place. Other than that, there are other nice places to live here in New Berlin. I don't recommend this place.
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