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Resident · 2015 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/04/2016
Apartment is sub-standard and overpriced. Office staff are extremely rude. We professionally cleaned our carpets when leaving our unit and were "notified" the staff felt the apartment "smelled" and all the carpet needed to be replaced. The carpet in this unit was cleaned and left in good condition and the unit did not smell when we left. Very fishy and unprofessional tactics based on someone's opinion and not fact. DO not rent from this establishment, it is nothing but trouble and dealing with unprofessional people.
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The Highlands Manager

10/04/2016

I am sorry that you felt that my management team treated you rudely and that this apartment community was not up to your standards. I happened to stop by The Highlands yesteday, 10/3 and noted the large pile of rotting debris that you left outside your apartment with the promise that the waste management people would be picking that up today, four days after you vacated your apartment. As the president of the management company that oversees The Highlands, I would not have allowed this as it is an eyesore and an assault on the nose of all those who have had to pass by your now vacated apartment. While a final determination has yet been reached regarding the carpet in your recently vacated apartment, it appears that it is the same issue that needed to be addressed in the previous apartment that you transferred out of at The Highlands. While the carpet may look clean, the odor that your dog emits is not easily removed. We will make every attempt to save it but if the carpet retains the dog smell, it will be replaced prior to the new resident taking occupany later this month. You are welcome to discuss this further if you feel that I am incorrect on my facts relating to your situation. D Mulberry Thomson Companies

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The Highlands

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