My husband and I have lived at Tanglewood for nearly 5 years. Recently, our air conditioner went out. We have made several phone calls to the front office and have stopped down there in person---which has been useless. The office staff is condescending and lack empathy for my family living in an apartment that has been averaging 88 degrees per day. This issue has been going on now for 51 days and they STILL have now estimated time on when the air conditioning will be fixed. If you are moving or looking for a new apartment steer clear of this one!