I have lived here for 3 years and I have had no real problems. It does take many days for them to get back to you (phone or email) and you may have to leave several messages. There is an emergency maintenance number you can call ( eg. My washer wasn't draining properly) and they responded the next day. The management staff seems fair and professional. Recently the on location manager quit ( not sure of reason) but she was very nice. A cleaning crew comes by randomly to vacuum halls and clean door windows, over all clean inside. Community play/picnic grounds are well manicured. Chlidren love to play together in our 3 building courtyard. I would definatly recommend and live here again. I am moving because my family and I have out grown our 1'130 sq. Ft. Apartment