What is epIQ?

Aerostar Apartments

92 Chateau Royale Court, Morgantown, WV 26505
(24 Reviews)
$460 - $914/mo

Reviews

(24)

2.7 rating

See Details

24 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

anonymous

prospectiveVisited 2021

3/30/2021

The management is terrible. They break a commitment, very unprofessional. After finalizing the deal the say apartments are not available. They do not clear about the specific charges like garbage, after finalizing the lease they say that there are $220 garbage fees! If it is in the beginning what will be during the living there? said that Former tenants say, they do not get a deposit refund.

    Review Author Icon

    anonymous

    Resident 2019 - 2020

    6/25/2020

    If you sign with Aerostar just be prepared to not get your full deposit back. They will do whatever they can to ensure you don't get all of your money back even if you go through all the nonsense of having to paint the apartment and Having professional carpet cleaners come in. They will make stuff up about the painting and find ways to dispute your claims. You get what you're paying for at a place like this. Maintenance is very average and the management is very poor. I would not recommend living here to anyone because of how cheap the management and ownership is.

      Review Author Icon

      anonymous

      Resident 2017 - 2020

      5/7/2020

      Terrible. Do not live here unless you want scammed out of money. Management refuses to speak with you or deal with issues. I would not recommend this complex to anyone. There are constant issues, including a gaping hole under the building that has been there for years that they refuse to fix. Constant water leaks, the complex is a mud pit. Parking is terrible. Dumpster situation is terrible. Staff is EXTREMELY unprofessional and terrible. All around a terrible experience.

        Review Author Icon

        anonymous

        Resident 2018 - 2019

        6/30/2019

        First of all this place is crap. I thought for 380 a month the place was what I was paying for so I didn't mind the fact that there was paint on every single piece of furniture or that the walls were so thin I could hear the baby crying from three floors up even the fact that stray cats pissed on my doorstep didn't bother me as much as a normal person. What was the deal breaker here was when the security deposit came back and these people (Nicole Swisher the "manager") scammed my roommates and I out of over 600 dollars. For what you ask? We apparently didn't vacuum the entire year we lived there and we must have taken duck tape and covered the walls just to rip it off along with the paint because we had to pay for a three bedroom full paint even though one of my roommates slept in her room a total of three times the whole year. Also Aerostar is on one of the steepest hills in Morgantown. Guess who was too cheap to salt that hill in the winter? Guess how many renters fell down that hill due to the… See More>
          Review Author Icon

          anonymous

          Resident 2019

          6/25/2019

          DO NOT LIVE HERE! The walls are extremely thin and you can hear everything your neighbors say. The office staff is very rude. We had got a furnished apartment and half of our furniture came broken and covered in paint. At the end of our lease they charged us nearly our whole deposit to drywall and repaint, but when we moved in everything was sloppily painted with splatters everywhere and we had chips and dings in the wall. We moved out 5 days early to get free carpet cleaning yet denied us because we turned in the keys an hour late despite the fact we made it clear to them we would be moving out early. They scam you for every penny possible. Wild cats peed on the carpeted area outside the door so often it reeked. ONE OF THE WORST THINGS: male maintenance men never gave us a warning they were coming and would slam on the door at 9am in the morning when we were sleeping which is very unsettling for female tenants. There was a number of times both male maintenance staff and female staff would unlock our doors and simply enter. The apartment complex had all… See More>
            Review Author Icon

            anonymous

            Resident 2018 - 2019

            6/24/2019

            Aerostar is an okay place to rent and cheaper than some places. I wasn't going to leave a review until I received my security deposit back from the unit we moved out of. Our first complaint is that even after multiple car break ins, Aerostar chose not to update their security. Then when winter hit our electric bill went up to $250. This was one month for a 2 bedroom apartment. Aerostar said that nothing was wrong with our apartment and wouldn't help us in any way even after asking the rest of the tenants their bills and the highest being ~100. Lastly, we spent a week and $70 to clean the apartment. We rented a carpet cleaner and paint supplies. After receiving only $70/400 back from our security deposit, we are looking into a lawyer. There's no reason when tenant clean, paint and rent a carpet cleaner that they should be charged for cleaning, painting, and carpet cleaning. Hoping this helps steer anyone wanting to rent from them away and towards a landlord that actually cares about their tenants. The worst mistake we made was resigning in a new apartment. I don't plan on cleaning, painting, or renting a… See More>
              Review Author Icon

              anonymous

              Resident 2015 - 2019

              4/10/2019

              The bad reviews about this place don't make sense to me. I lived here for the larger part of my college career and ran into ZERO issues. Julie and Nicole are fantastic. Bottom line...if you take care of your place (keep it clean, don't do anything stupid, live a quiet and decently normal life), you'll have a great experience here. The office staff besides Julie and Nicole can be a little cold and unfriendly sometimes but that didn't necessarily make my experience here awful...I had minimal contact with them anyway. Maintenance was always great about coming in and fixing issues quickly. My apartment was clean and in great shape when I moved in and it stayed that way for my entire time here. One of the worst things about living here are that you occasionally have neighbors that smoke weed and it always seeps into your apartment from the bathroom. I had a lot of neighbors that were noisy (music all night, screaming etc.) but I guess you can't expect much better from most undergrads. There is a night watch guy that can be called if you want people to be asked to shut up. I would recommend this place… See More>
                Review Author Icon

                anonymous

                Resident 2018 - 2019

                3/18/2019

                Aerostar Apartments provided us a tour of an apartment that we liked. The apartment was extremely nice, and the rent was too good to be true. Like most things in life, this adage turned out to be true as always. 5 MONTHS after we signed the lease, Aerostar apartments informed us that our apartment that we signed for was no longer available, and offered us a lower quality apartment. This apartment, among other things, features: 1.) A caved in driveway that has caused over 500 dollars in damages and axel alignment repairs to my car, 2.) TWO less bathrooms than the apartment that we signed for. If this wasn't sketchy enough, upon moveout, Aerostar apartments is offering "free carpet cleaning" - what this really means is: "We will not deduct from your security deposit if you move out before your final exams". If you inquire about this to ask for flexibility, expect to be told that you are not living in student housing, even though the apartment complex is completely empty during spring break - implying that this is in fact student housing. Yes, carpet cleaning and painting charges are described in the lease, however - carpet cleaning and painting… See More>
                  Review Author Icon

                  Sdf9984

                  Resident 2018

                  8/3/2018

                  I am blown away with this place!!! Management is amazing. They fix any and everything... We moved in, in no time and made this our home. Beyond blessed to deal with such an amazing company. Julie has been a God send and the maintenance crews are professional and friendly. Thank you for all that yall do!!!

                    Review Author Icon

                    anonymous

                    Resident 2017 - 2018

                    7/2/2018

                    Worst experience my daughter had in her 5 years at WVU! They nickle and dime you for everything so read your leases! Anything they can possibily charge you for, they will. They were ameanable when negotiating the lease but after that, rude as donkeys! The parking if horrendous. They even made my daughter pitch in for community cleanup even tho she left her place immaculate (yes, that is in the lease.) Beware because the inefficient heat pumps clearly cannot keep up with the cold WV weather and so her electric bill skyrocketed even tho she was on the top floor and kept the thermostat set to 62 degrees. I am posting this mainly because I can - just like they can and do get away with treating their tennants terribly.

                      Review Author Icon

                      Mackenzie_H117

                      Resident 2016 - 2018

                      1/9/2018

                      This place sucks. First of all, the parking is horrendous. There are too many permits and not enough spaces, so the parking lot frequently gets jammed. Once, the overnight guy called me at 1:30 am to move my car- I had an 8 am the next day. Secondly, you don't have access to any of Chateau's amenities, despite the fact that they are sister apartments. No pool, gym, guest parking, any of it. Third, I really dislike how random men would come into my apartment. I live alone and I'm a female. One day I didn't answer the door when I heard a knock, because I was exhausted and had just laid down to take a nap. Instead of leaving, two men unlocked the door and came in to inspect my dryer- no prior warning, and my dryer didn't need fixed. Thankfully I wasn't naked! You aren't allowed to have kegs or gatherings of more than 6 people- okay, Mom. You get what you pay for, and Aerostar sucks. The only positive thing is location for med students. Oh, and the appliances are new.

                        Review Author Icon

                        anonymous

                        Resident 2015 - 2016

                        11/30/2016

                        I have had a very good experience dealing with Julie Knight and the staff at Aerostar. I found Julie and the management to be fair, responsive and helpful.They are definitely a step above other property managers that I've dealt with. - Parent of a WVU Mountaineer

                          Review Author Icon

                          anonymous

                          Resident 2015 - 2016

                          5/5/2016

                          I have had NOTHING but bad experiences with these people. Started off by signing a three bedroom lease, went to pick up my keys to walk into a two bedroom apartment. After confronting them about how they gave us the wrong apartment, Julie (landlord) found it okay to go in and change our lease without our approval to a two bedroom. (I have original copy of lease). All of their staff is absolutely horrible and rude. Maintenance is rude and tells you to do everything on your own. I was threatened to have my car towed multiple times because it was in the way of maintenance work. I was in class and wasn't able to move it. Landlord released personal info about me to a random person who asked. And I only found out because she slipped to my roommate about it. She also Slipped that were only supposed to pay $350 a month and we paid $370 a month and she refuses to give us our money back. They have never once asked me about moving out nor tell me what needs to be done. I DO NOT AND WILL NOT ever recommend this complex to anyone.

                            Review Author Icon

                            anonymous

                            Resident 2011 - 2015

                            1/5/2016

                            After being a tenant at Aerostar for almost 5 years I have only good things to say about this complex. Our property manager, Julie Knight, is absolutely amazing. Always professional and willing to help out her tenants in any way that she can. She knew me by name after a few months of living there and remained invested in my life throughout my time living at this complex. She was the first person to volunteer help when I needed to find someone to sublease my apartment to and she gave me the referral to the girls I subleased to. The buildings may not be "state of the art," however they are in excellent shape for a great price. They keep up all the major appliances, carpets, and flooring to keep them in great condition. The maintenance crew is also amazing. I had a major leak in my apartment one night and the emergency maintenance person came out right away. The next day the regular maintenance crew came out, repaired my ceiling, and was done before the end of business. Additionally, if I ever had issues in the apartment and submitted a work order to the office the maintenance crew often had… See More>
                              Review Author Icon

                              bachatera819

                              prospectiveVisited 2014

                              8/11/2014

                              Bad customer service, incompetent staff. If I could give this place no stars on Staff, I would. The people that work there are rude, even though you are paying them for a service. They act like they are doing you a favor, which they truly are not, they aren't providing you with a discount or stellar dwelling units. This business is borderline slumlord, the owner is hard to reach because you have to go through the staff answering phones to get to him, they lie and say he isn't in. If you want to speak to him, you will have to track him down another way. This company needs an overhaul and it's unfortunate students need housing, otherwise they would surely go bankrupt. File a complaint with the BBB and the Attorney General's office if you deal with this company.

                                Review Author Icon

                                edwards7m

                                Resident 2013

                                3/4/2013

                                I have to say that I loved living at Aerostar. Parking wasn't perfect and it was nothing extraordinary, but the reason I would recommend it is because they have EXCELLENT staff and maintenance. They were always polite, professional, and prompt. And, WOW - repairs were immediate. When we had multiple toilet issues they replaced our toilet. Every time we had a problem they sent polite maintenance workers we felt comfortable around, who did a fine job at each incident and left records of what they had done. I felt secure and trusted my landlord. I'm at a different apartment now and really miss the staff at Aerostar! It's not as flashy as some of the bigger complexes but I would prefer that my landlord know my name rather than offer fancy hottub facilities any day! :)

                                  Review Author Icon

                                  Aerostarhater101

                                  Resident 2011 - 2012

                                  6/22/2012

                                  Aerostar Apartments is managed by a bunch of sleezzy scammers who want nothing more from you than to squeeze every dollar out of your wallet

                                  Everything about this landlord is terrible. I lived there for the past year, the year before I graduated from WVU. From the moment that I made the mistake of signing my name on the sketchy lease they provide me in the beginning, I had a bad feeling about what was to come. First off, the security deposit. DO NOT COUNT ON GETTING EVEN A DIME BACK. In fact, my previous roommate and I owed them an additional $151.00 after they had kept both of our $350.00 security deposits. We were charged with "miscellaneous" and "common grounds" fees. Honestly? This is after we had perfectly cleaned the apartment to a T, repainted the walls, which they insist on before you even sign the lease, and made the place spotless. Secondly, they are terrible at returning tenants phone calls and sending in work orders to fix basic things around the apartment like, THE HEATING SYSTEM, in the dead of winter! Or the air conditioning unit when its rounding 90 degrees outside. OR even repairing light fixtures or simply broken or loose faucets/pipes were a challenge for them to repair. Thirdly, some of the repairmen asre suspected of stealing things in plain sight… See More>
                                    Review Author Icon

                                    anonymous

                                    Resident 2008 - 2010

                                    2/1/2012

                                    Decent Housing from an Unfavorable Business

                                    There's no denying it. The cost is low and the apartments are decent. I lived there for 2 years and they finally vented the dryer to the outside during my second year. (YAY!) My biggest complaint during my two years there would be the number of times maintenance would come into the unit. I pay them rent each month so that I can call the place my home. Just because they own it does not mean they can come and go as they please. They wanted to change the lightbulbs on the decks one time while I was in bed sick with a terrible cold. There was a deck off of my bedroom and they absolutely refused to come back another time. I had to wake up from a nyquil-induced sleep and stand there in my pajamas arguing with a man trying to enter my bedroom to change a lightbulb that was NOT yet burnt out! Do not expect your security deposit back. I had heard the bad reviews on getting your deposit back and so we decided to paint one room (the wall had gotten scuffed during the move out process) and just accept the deductions for the carpet… See More>
                                      Review Author Icon

                                      tinahoyt911

                                      Resident 2011

                                      1/5/2012

                                      Scam

                                      Anyone who reads this and has trouble with aerostar apts or chateau apts call WV ATTORNEY GENERALS OFFICE so that no one else gets scammed Beware of the lease u have to do everything and prove it

                                        Review Author Icon

                                        anonymous

                                        Resident 2010

                                        7/12/2011

                                        Scam!

                                        Much like two of the other poor reviews that AeroStar has gotten, I too have experienced a terrible misfortune at the wrongdoings of AeroStar and their staff and ownership. We had the carpets professionally cleaned by the company which they had recommended as well as repainted the ENTIRE 3 bedroom apartment. We received a mere $50 back from our security deposit, including deductions for both professional carpet cleaning and painting. The immorality is astonishingly absurd and they continue to conduct such poor business practices to innocent and helpless students simply because they know they can and to make a dishonest profit. Additionally, the staff are rude and less than willing to address any issues which may arise during your lease term. I highly recommend you stay far away from these facilities, because they make a great first impression but upon move-out you will see the true character of Stacey Shearer and her company.

                                          Review Author Icon

                                          anonymous

                                          Resident 2011

                                          1/30/2011

                                          Mold, Dryer vented inside apartment, Bugs, Health Hazard!

                                          I Lived in 858 East St Johns Street Building. The dryer is vented inside the apartment, meaning when it is on it turns the VERY SMALL apartment into a tropical rain forest. All of this moisture and dampness trapped inside the apartment means eventually mold will grow behind the walls. Seeing as this place was built in the 1970s, there is a safe chance the inside of the walls are covered in mold. The water pipes above the ceiling in my room leaked (dripped) onto the ceiling above my desk and I was repeatedly told I was crazy and this was not happening by the maintenance men. The apartment I was shown before I signed was over twice the size of the ACTUAL apartment I was assigned. This will happen to you too unless you MAKE SURE you sign to a SPECIFIC APARTMENT. However, this is not possible because they do not allow this. When we moved out, my 2 roommates and I completely painted the entire apartment, cleaned every possible surface, and had the carpet professionally cleaned with the cleaning service Aerostar requires. We even used the paint Aerostar gave us to paint the… See More>
                                            Review Author Icon

                                            unhappywithaerostar

                                            Resident 2009 - 2010

                                            11/22/2010

                                            Terrible!!!!!

                                            I lived in an AeroStar unit for two years. The first time I resided here, everything seemed great until we received our security deposit back. We repainted the ENTIRE apartment, had the carpets cleaned, and cleaned everything inside and out. However, we received an astonishingly low return of $50 out of our $340 deposit. Ridiculous! Currently, we have a had a broken window since August. It is now Novemeber. We have called and called to see the status of the repair, and their inadequate and contradicting responses were absolutely unacceptable. They kept lying to us and telling us different things. It is now November, and the window was promised to be fixed by the end of last week. Yet again, we have been lied to because the window is STILL not fixed. This is a safety issue, and they have no concern. They only care about taking your money, not your well-being or establishing a good relationship with you. Not to mention, there is dog poop everywhere! Stay away!!!!

                                              Review Author Icon

                                              anonymous

                                              Resident 2010

                                              9/21/2010

                                              Great Apartments

                                              Aerostar is great! I lived there for 3 years of my college career. It was a great experience! It was great walking distance to my classes at Evansdale. Great off-street parking and maintenance staff. I was always treated with kindness in the office. I can't say a negative thing about Aerostar!!!!

                                                Review Author Icon

                                                anonymous

                                                Resident 2004 - 2008

                                                2/17/2010

                                                LOVE THIS PLACE, NEVER WANTED TO LEAVE.

                                                Having lived on or right next to the Evansdale campus the whole four years I was in college, I have never had a more pleasant experience than while living at Aerostar Apartments. The location cannot be beat (right next to Health Sciences and Football Stadium) and the apartments are within walking distance to all campus transportation options (PRT, Mountain Bus Line). The office staff is friendly and amazing and the maintenance people are experienced and very efficient. I always felt safe and secure living in these apartments, knowing that the 24 hour maintenance line and staff were always there if I needed something, even in the middle of the night. The rental prices for these units cannot be beat, and they even offer pet friendly apartments. I opted to go for a fully furnished unit and my roommate and I were very pleased at the accomodations they provided. The furniture was very nice looking and very comfortable. If you are looking for your ideal home away from home, definitely give Aerostar a call, you won't be disappointed. The properties are great, the units are spacious, and the staff is wonderful.

                                                  Floor Plans & Pricing

                                                  1 Bedroom

                                                  1 Bed, 1 Bath

                                                  See Floor Plan Details

                                                  2 Bedrooms

                                                  2 Beds, 1 Bath

                                                  See Floor Plan Details

                                                  3 Bedrooms

                                                  3 Beds, 1 Bath

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  N/A
                                                  N/A

                                                  Renter Ratings

                                                  N/A

                                                  Review Ratings

                                                  Noise

                                                  0.0

                                                  Grounds

                                                  0.0

                                                  Safety

                                                  0.0

                                                  Office Staff

                                                  0.0

                                                  Maintenance

                                                  0.0

                                                  Neighborhood

                                                  0.0

                                                  Survey Ratings

                                                  SatisFacts™ Tour Survey

                                                  SatisFacts™ Move-In Survey

                                                  SatisFacts™ Maintenance Survey

                                                  SatisFacts™ Renewal Survey

                                                  Review Count

                                                  N/A

                                                  Number of reviews in the past 365 days

                                                  N/A

                                                  Manager’s Review Engagement

                                                  N/A

                                                  Percentage of reviews responded to

                                                  N/A

                                                  Manager’s Review Reply Time

                                                  N/A

                                                  Average time to respond to reviews

                                                  N/A

                                                  View Community Timeline
                                                  View Community Timeline

                                                  Features & Amenities

                                                  Laundry
                                                  • Laundry Connections in Some Units
                                                  Pets
                                                  • Dogs Allowed
                                                    Comments: Please call with questions...
                                                    Less Info
                                                    More Info

                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 03/19/2018
                                                  Q: How easy is it to find guest parking?

                                                  Frequently Asked

                                                  Dogs Allowed
                                                  Comments: Please call with questions...
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  3 Beds, 1 Bath
                                                  Studio, 1 Bath

                                                  Check Availability

                                                  Aerostar Apartments

                                                  July 2024

                                                  Sun
                                                  Mon
                                                  Tue
                                                  Wed
                                                  Thu
                                                  Fri
                                                  Sat
                                                  1
                                                  2
                                                  3
                                                  4
                                                  5
                                                  6
                                                  7
                                                  8
                                                  9
                                                  10
                                                  11
                                                  12
                                                  13
                                                  14
                                                  15
                                                  16
                                                  17
                                                  18
                                                  19
                                                  20
                                                  21
                                                  22
                                                  23
                                                  24
                                                  25
                                                  26
                                                  27
                                                  28
                                                  29
                                                  30
                                                  31
                                                  Beds

                                                  0

                                                  Baths

                                                  0

                                                  Is this your community?

                                                  Claim your community to update listing information, capture leads, and respond to reviews!

                                                  Aerostar Apartments is an apartment in Morgantown in zip code 26505. This community has a 1 - 3 Beds, 1 Bath, and is for rent for $914. Nearby cities include Star City, Fairchance, Carmichaels, Fairmont, and Kingwood.

                                                  Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.