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Chateau Royale

90 Chateau Royale Court, Morgantown, WV 26505
(150 Reviews)
$769 - $1,123/mo

Reviews

(150)

2.4 rating

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150 total reviews

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Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2018 - 2022

10/23/2023

Greedy

Don’t rent here. The maintenance men burst into your apartment without warning, (I’ve been in the shower or asleep when this has happened,) and they love to steal your money and tow your car. Also people leave trash outside their doors constantly and it’s disgusting.

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    anonymous

    Resident 2022 - 2023

    10/17/2023

    Don't live here

    Do not recommend living here. Kiss your security deposit goodbye. No matter how much you clean or if you move out early to get the free carpet cleaning they will still find a way to take your security deposit. Apartments are cheap and old. They are nor move in ready, not clean. Multiple car break ins.

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      anonymous

      Resident 2022 - 2023

      7/10/2023

      DO NOT LIVE HERE

      these people are just money hungry and you’ll never see your deposit back regardless of if you cleaned the apartment for days and left it in better shape than when you moved in. and the management is very rude and not helpful when you try to dispute the charges. DO NOT LIVE HERE!!!

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        opf99

        prospectiveVisited 2019

        12/5/2019

        I recently had a tour and showing of Chateau Royale apartments by Olivia Seggie, and was extremely impressed by not only her knowledge of the complex but also her hospitality. She was able to quickly answer any questions I had in both a timely and respectable manner, and she was extremely helpful in finding the apartment and style that best suited my needs. She helped explain the lease thoroughly, and in detail, and efficiently explained any questions or concerns I had in regards to the lease or complex itself. I would extremely recommend that anyone seeking out information, or looking to tour Chateau Royale apartments to personally ask for Olivia as you're very likely to get the information and treatment that you deserve!

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          anonymous

          Resident 2017 - 2019

          9/7/2019

          I lived at Chateau for 2 years. Overall, I liked the apartment I was in. However, the staff and maintenance were terrible. Any time I made a request for maintenance to come fix something, it took DAYS. Any time I had a question for the staff, they treated me like I was a complete idiot. For example, when I moved in, they gave us our mailbox keys. They gave us the mailbox keys for the wrong box, so obviously it didn't work. When I went in to address this with them, they blamed it on me and said I was doing it wrong. I had to force them to come with me to the mailbox to show them they'd clearly given me the wrong key. They will do anything to scam you out of your security deposit. They charged $350 for "painting." It was a small 2 bedroom apartment and painting was most definitely NOT necessary as we left the apartment in nearly perfect condition. They also charged $125 for cleaning after me, my roommate, and our families had all gone through on separate occasions and cleaned. They charged $40 for a "common grounds fee" which is ridiculous because they… See More>
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            anonymous

            Resident 2018 - 2019

            5/2/2019

            If I could warn everyone who even thought about living in Chateau Royale I would. WORST LIVING EXPERIENCE!! The management was super rude (unlike the fakeness they put on during touring of the apartment) and anytime I had a problem they were very unwilling to cooperate. Worst landlords I have ever dealt with. I didn't get my deposit back, and they tried sucking money out of me and my roommate any chance they got. Maintenance was also a HUGE problem. They would come into my apartment without any warning or even notifying me. One time the only reason I found out they were there was because I woke up in the morning and they were in my roommate's bedroom. They didn't even knock!!! From then on out I started putting chairs against my doors during the night so they couldn't come in while I was asleep. Although that didn't stop them from coming in while I was gone during the day. I found cigarette butts in my living room (me and my roommate don't smoke) and when I called the management to address the problem they said "there's nothing we can do because we can't prove it was maintenance." I… See More>
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              anonymous

              Resident 2018 - 2019

              1/9/2019

              The WORST possible place you can live in Morgantown. Staff is very unfriendly, charges fees for EVERYTHING when you move out even if the damages were there before move in. Staff in the office is not helpful at all. Snotty girls at the desk are the nastiest people you will ever talk to. Maintanence is very inappropriate, miserable men, don't do their jobs for DAYS or WEEKS unless it's towing cars. If you want to waste a bunch of money and an awful living situation, live here. If not, STAY AWAY.

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                anonymous

                Resident 2018

                10/8/2018

                I moved my two daughters into an apartment in their complex. The A.C. went out and we were told that A.C. is a luxury and that someone might come out on Friday. This was a Monday. We were told by the staff that it was written in our contract that they did not have to service the A.C. When asked where in the contract this statement was, I was turned over to the apartment manager who stated that she would not talk to me because the last person I spoke with said I had called her a B****. When I tried to defend myself and say I did not make any such statement, the manager hung up on me. I called back and they hung up on me again. I found an e-mail address of the owner and tried to contact him with no response. I was sitting in my car with a camera that records audio and visual while i'm driving (I was parked and the car was running) and offered to play back the recording of my conversation with their office staff to confirm that I never used that word but they didn't want to hear it. Way… See More>
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                  Lmamos

                  Resident 2015 - 2018

                  6/13/2018

                  Chateau Royale is a great place to live! They are extremely easy to work with & are always willing to help when it comes to maintenence needs, or any questions you may have. I have lived here for 4 years and have had zero problems with this apartment complex.

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                    Katherine_G674

                    Resident 2016 - 2018

                    4/26/2018

                    Do not live here!! The landlord is horrible and the people who work at the office are just there to suck money out of residents. I lived in the same apartment for two years. There were multiple instances where my hot water wouldn't work, my door was constantly blown open by the wind because of how cheaply it was made, and there was a bad mold problem that had been there since before I moved in. The apartment was not clean when I moved in, it had a horrible smell that never went away. The paint jobs are horrible, it looks like a 5 year old painted the apartment. I had a bug infestation because of the amount of cracks, mold, and weak windows/doors. They say they are animal friendly, but just use this as an excuse to suck more money out of you. They will gladly throw your pet in the shelter if you accidentally break a rule. Scummy workers, homeless people wondering the parking lots, and maintenance men coming into your apartment without telling you. An absolutely horrible place!!!!

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                      amber_123

                      Resident 2014 - 2017

                      3/30/2018

                      Do not rent here! I lived at Chateau for years simply because it allowed pets... but it was one problem after the next. Staff were rude and cussing while I was signing the lease (this should've been a sign but I waited too long before the school year started and had nowhere else to live). Apartments were built horribly and water soaked through my carpets during the winter when it snowed ruining things I had on the floor (not to mention the mold that mustve been in the infrastructure) as well as destroying the carpet. The "solution" was to bring in giant, loud dehumidifiers that had to run 24/7 and ran my electric bill up (and I could barely sleep over the noise). The maintenance men would come in at-will... many times I was sound asleep and awoke to someone inside my apartment! One time I was even taking a shower! Why cant they give some heads-up that they are stopping by on a certain date?! My heat broke in the middle of winter and wasnt fixed for days due to "ordering parts". I had been out of town at one point doing medical school rotations for a month... came… See More>
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                        Cory_H

                        Resident 2017 - 2018

                        2/21/2018

                        Manager of properties spoke down to my girlfriend and I after we called to have our A/C unit looked at. Owner of properties then also spoke down to us when we went into the office to speak with him about this occurrence. When my girlfriend and I first moved into our "Not Pet Friendly apartment" the carpet was urine soaked through the carpet and padding and stained the wood. With speaking to other residents at the complex we have gathered they have similar experiences. I wouldn't even recommend Chateau as a last resort for someone seeking a place in Morgantown.

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                          HannahWest18

                          Resident 2015 - 2018

                          1/25/2018

                          I have loved living at Chateau for the past three years. Not only is it located in a quiet area of a large, busy college town, but the staff (both maintenance and office personnel) have always been so kind and willing to help. Any maintenance issues I have had were taken care of immediately and the office always called to make sure I was happy with the service. It has been the perfect location for me to live while in law school at WVU. I would (and have) recommended chateau to anyone looking for an apartment in Morgantown. You can't beat this place if you want to feel safe and secure where you are living! It is conducive for families, college students, and professionals alike. I could not be happier with this place!

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                            anonymous

                            Resident 2013 - 2017

                            8/20/2017

                            This will be my fifth year living at Chateau. Overall I have had a really good experience here. You can't beat the location - it is convenient to just about everywhere via walking, bus, or prt. The apartments are on the older side but it was clean when we moved in. The staff has always been friendly to me and they even replaced my carpet at our request (it was old carpet when we moved in) free of charge. Our third roommate graduated and moved out so Chateau allowed the two of us to stay in our 3-bedroom while paying a 2-bedroom price, which was really helpful to avoid the hassle of moving. Chateau is also doing a good job of updating their look lately - paving parking lots and replacing balcony railings and siding.

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                              anonymous

                              Resident 2015 - 2017

                              8/3/2017

                              From a 2 year resident. Chateau is a clean, safe and friendly apartment complex. Close enough to walk to the hospital right past the wvu football stadium. They are always keeping up with maintenance and grounds keeping. Even was able to meet with the owner, friendly and personable man, which was unexpected! Any concerns I have ever had were quickly resolved. Would recommend to college students, employees of the local hospitals and even small families!

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                                anonymous

                                Resident 2015 - 2017

                                6/14/2017

                                I can't say enough BAD things about this apartment complex. The customer service and leasing agents are as rude as they come and they are ALWAYS trying to make a dollar. I have lived here a year and have always had issues. My air conditioner went out in 90 degree weather and it was over 6 days before they came to fix it. The easing machine in our unit leaks a smelly grease that the maintenance men have "fixed" yet it has ruined my 200$ bedspread among many of my clothes. One of their office workers once told me I could pay my rent on Monday morning since I had an exam the Friday it was due and that it would be no problem since the office is closed over the weekends... what do you know come Monday they slap me with a $60 dollar late fee even though I called ahead to make arrangements. When the front desk girl was asked if she told me I could turn it in Monday she looked at me like a dear in headlights because she got caught. Their maintenance staff is nice but have no respect for others and just come… See More>
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                                  anonymous

                                  Resident 2016 - 2017

                                  6/6/2017

                                  Overall good experience, enjoyed living close to the stadium. Good amenities and worth the price.

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                                    anonymous

                                    Resident 2016 - 2017

                                    5/16/2017

                                    If you like -------- climbing up your balcony and threatening to kill you, drug dealers living beside you going in and out at all hours, helicopters buzzing the apartment at all hours, sirens all night, downstairs neighbors playing music so loud it is audible in your dreams then this might be the dump for you! Creepy maintenance men are allowed in your apartment anytime they want without knocking and regularly do so! At least they actually get work done. As a bonus, a senior leasing agent was recently sent to prison for getting drunk at McDonald's, throwing food, and smashing a police officer's head against the floor and choking him! If you decide to live here, enjoy the predatory lease you will sign and cannot negotiate or terminate without a lawyer! P.s. if you dont have a pdw Id suggest you start shopping.

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                                      Eeweigel

                                      Resident 2014 - 2016

                                      2/20/2017

                                      My husband and I lived at Chateau for almost 3 years. During our time there, we were always satisfied. The amenities (pool, gym, game room with tv and wifi) were great. The grounds were always kept up with pet stations through out. If we ever had something happen, even a porch light burn out, maintenance quickly came to fix it! The laundry being in the units is great as well. The apartments are spacious, cleanly, and modern with a nice deck to enjoy outside time! The location is a short walk to everything including the stadium, hospitals, and WVU's evansdale campus. Upon moving out Chateau was kind and helpful about making sure we had everything in order and taken care of. I always felt safe, with well lit buildings and outdoor areas as well as friendly neighbors.

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                                        anonymous

                                        Resident 2016 - 2017

                                        2/13/2017

                                        I went against my better judgement and moved into a 2 br apartment for my first year in graduate school at WVU. The rent is not too expensive, the apartments are in decent shape (a little rough), and it is a really short walk to the HSC and hospital, so I thought it would be okay for 4 years. I have only lived here for about 9 months and I have renewed my lease for the next as well. Every single month when I pay my rent, or when I call and need assistance, the staff is so incredibly rude. As if I don't pay them, they try to blame plumbing, electrical, and water issues on me. Fortunately my dad and fiancé have both worked their entire careers owning construction businesses so they have saved me some time and trouble. The walls are paper thin, things are constantly breaking (dishwasher, hot water tank, sink, lights), and trying to get them fixed by calling the office is worse than pulling teeth. PLEASE do yourself a favor and live anywhere else but here. I should've known what I was getting in to when I went to sign my lease and they laughed… See More>
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                                          anonymous

                                          Resident 2014 - 2017

                                          1/26/2017

                                          I was renting a 2br from 2014-2017 and my experience has been extremely positive. The staff have always been respectful to my privacy and most of all they have been friendly, knowledgable, and helpful since I came in to sign my lease. The apartment had high quality appliances and flooring. It was also a quiet building even with the stadium being so close you wouldn't hear much noise on game days. Overall it's in a great location, it's quiet, and the staff do a superb job. Highly recommend.

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                                            anonymous

                                            Resident 2012 - 2016

                                            12/22/2016

                                            Everyone you need to contact the Office of the Attorney General in Charleston West Virginia an filed a formal complaint this service is free no charge

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                                              anonymous

                                              Resident 2014 - 2015

                                              12/21/2015

                                              This place is despicable, both in terms of its quality and the people that work there. This is the worst apartment experience I've ever had and I would not recommend this place to anyone. Aside from the poor quality of the apartments and appliances themselves (can't forget to mention MOLD!), a squirrel is more capable of providing adequate customer service than the employees here. When it came time for me to move out, my parents both took off a day of work to help me clean, paint, and patch up the apartment. Oh, and we weren't offered an apartment walk-thru because they were letting my roommate stay a few days past the lease. So, because she wasn't moved out on the lease date, I couldn't get a walk-through; this doesn't seem fair to me. We followed the move-out checklist exactly, checking off each and every item, and left the apartment in better condition that I received it, so when they kept nearly all of my security deposit, I was shocked. I called on 5 different occasions to inquire about the issue, and each time I was told that nobody was available to talk to… See More>
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                                                123FML

                                                Resident 2013 - 2015

                                                6/29/2015

                                                DO NOT MOVE HERE! Take my warning. They like to charge you unnecessarily for a variety of things, some of which may be unwarranted. I recently moved from here and they pretty much stole my security deposit. The person who did my inspection completely made stuff up and they are saying its nothing they can do about it. I pretty much just have to deal with it. They are not helpful in situations in which they know they are wrong. I was told that "it is a business", so I guess that means its okay to scam your residents with false fees just to make more money. Trust me save yourself the headache and stress. There are plenty of other places in Morgantown where you can get your money's worth. I've had numerous problems while living here and feel I should just warn people before they go through what I went through.

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                                                  anonymous

                                                  Resident 2013 - 2015

                                                  5/7/2015

                                                  If you're looking for a cheap place to live, save yourself the heartache and spend an extra hundred dollars on somewhere else to live. This has been the worst rental experience I have ever had in Morgantown. The lease says that the office staff or maintenance can come in whenever they need to in case of emergency. However, what they don't tell you is that they will abuse this privilege whenever they can and barge in whenever they please. The "inspections" that would occur during the holidays got so ridiculous that we were threatened with a cleaning fee for having cluttered nightstands. And forget reasoning with the office staff because they will treat you like ignorant children. Our car was actually towed while we were out of town because we weren't home to see the signs that said our parking space wouldn't be available on such and such date. Instead of calling or giving us any notice they towed our car and then when we tried to speak to the property manager he screamed at my boyfriend and I like a drill sergeant until we explained what actually happened. Like I said, I thought I could ignore the online ratings… See More>

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    1 Bed, 1 Bath

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    2 Beds, 1 Bath

                                                    See Floor Plan Details

                                                    3 Bedrooms

                                                    3 Beds, 1 Bath

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

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                                                    epIQ Report Card

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                                                    Community epIQ Grade

                                                    D-
                                                    D-

                                                    Renter Ratings

                                                    D

                                                    Review Ratings

                                                    Noise

                                                    1.5

                                                    Grounds

                                                    1.5

                                                    Safety

                                                    1.5

                                                    Office Staff

                                                    1.5

                                                    Maintenance

                                                    1.5

                                                    Neighborhood

                                                    2.0

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    D

                                                    Number of reviews in the past 365 days

                                                    2

                                                    Manager’s Review Engagement

                                                    F

                                                    Percentage of reviews responded to

                                                    0.00%

                                                    Manager’s Review Reply Time

                                                    F

                                                    Average time to respond to reviews

                                                    N/A

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                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Connections in Unit
                                                    • Laundry On-Site
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: Required. Rent: Required. Restrictions: Breed restrictions apply.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: Required. Rent: Required
                                                      Less Info
                                                      More Info
                                                    Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

                                                    Questions & Answers (1)

                                                    Dawn byers
                                                    Asked on: 11/30/2017
                                                    Q: Can anyone tell me who the actual owner is please and how to contact him if possible. Thanks

                                                    Frequently Asked

                                                    Based on 150 number of votes by renters, Chateau Royale is currently rated 2.4 out of 5 stars.
                                                    Chateau Royale is rated 1.5/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Chateau Royale is rated 1.5/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Chateau Royale is rated 1.5/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Chateau Royale is rated 1.5/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Chateau Royale is rated 2/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    Chateau Royale is rated 1.5/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Dogs Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    Restrictions: Breed restrictions apply.
                                                    Cats Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    3 Beds, 1 Bath
                                                    Studio, 1 Bath

                                                    Check Availability

                                                    Chateau Royale

                                                    July 2024

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                                                    Chateau Royale is an apartment in Morgantown in zip code 26505. This community has a 1 - 3 Beds, 1 Bath, and is for rent for $1,123. Nearby cities include Star City, Fairchance, Carmichaels, Fairmont, and Kingwood.

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